topic Re: Version Control Agent Trust Relationship Problem in Server Management - Systems Insight Manager

Version Control Agent Trust Relationship Problem

Richard Layton — Wed, 30 Jun 2004 12:32:39 GMT

Anyone know how to fix a Version Control Agent Trust Relationship Problem? I can login directly to it but I can't access from Insight manager itself.

Thanks

Re: Version Control Agent Trust Relationship Problem

Ed Cox — Wed, 30 Jun 2004 17:48:10 GMT

The next time you login directly...go to the System's Homepage and choose Settings from the top tab. Then Options from the bottom. Then click the link for Trusted Server Certificates List and check to see if the SIM server is listed. If not... add it.
Also...
This may not be an issue with your network, but I have seen in the past that if your target server and the SIM server don't agree on the proper time and date, then you can't establish trust.
Ed

Re: Version Control Agent Trust Relationship Problem

Richard Layton — Thu, 01 Jul 2004 06:38:56 GMT

I have that setting set to trust all. Also that only effects the agents web server, it does nothing for the version control agent.

Thanks for the reply!

Re: Version Control Agent Trust Relationship Problem

Ed Cox — Thu, 01 Jul 2004 09:11:26 GMT

The VCA has no trust on it's own...it works through the general trust the server has with the SIM server. The only two things the VCA has to know are:
A. Machine name of the VCR
B. Web agent password of the Administrator account that resides on the VCR.

Re: Version Control Agent Trust Relationship Problem

Roman Lazarev — Tue, 27 Jul 2004 17:10:54 GMT

Richard, have you figured out what the problem is? I'm haveing the same issue. Can you please leat me know how you resolved it i'm at a304489@fmr.com Thank you!

Re: Version Control Agent Trust Relationship Problem

Jon Ward — Tue, 27 Jul 2004 19:32:42 GMT

Is it that there is not a link in hp Systems Insight Manager or that it errors out. If it errors out, what is the error?

SNMP must be installed and it's security set to either Accept SNMP Packets From Any Host or Accept SNMP Packets From These Hosts and localhost and the Insight Manager address specified in the hosts list.

Re: Version Control Agent Trust Relationship Problem

Rob Buxton — Tue, 27 Jul 2004 20:31:11 GMT

What are you seeing from the HPSIM Screen?
Hover over the icon and you should just get text.
Note if you've fixed things up, e.g. SNMP, Trust Certificates, the Software Status Polling task may need to run to update the status flag on the IM Server. Until that is done you still see the I Icon. Try running this process once you've made the changes.

Re: Version Control Agent Trust Relationship Problem

Richard Layton — Mon, 02 Aug 2004 07:54:02 GMT

I see a blue upside down question mark, or a "i" I cant tell which it is. I have connected directly to the host and connect to the vc from there and I get no errors. But if done through the SIM it gives me this error.

"NOTICE: The Version Control Agent (VCA) has not been detected on the target system. On a Windows system, the easiest way to install and configure the VCA and associated agents is to create an Install ProLiant Support Pack task. The Version Control Agent cannot be installed on HP-UX systems.

If the VCA is already installed on the target system, then run Automatic Discovery or Identification so that the agents are added to the database."

Re: Version Control Agent Trust Relationship Problem

Ed Cox — Mon, 02 Aug 2004 10:25:36 GMT

Richard,
Have you gone to the Logs pull down menu > View All Scheduled Tasks? Under there you will see at the bottom of the tasks, one called Software Version Status polling. This will force SIM to go out and poll the VCAs and update that SW column you mentioned earlier.
This specific task runs when it sees a new system or every 7 days.
Ed

Re: Version Control Agent Trust Relationship Problem

Richard Layton — Mon, 02 Aug 2004 11:46:02 GMT

I ran that and the same devices show the problem.

Re: Version Control Agent Trust Relationship Problem

Ed Cox — Mon, 02 Aug 2004 11:56:53 GMT

Hover your mouse over one of the question marks in the SW column... what does it say?
As for the error message...it states in part:

If the VCA is already installed on the target system, then run Automatic Discovery or Identification so that the agents are added to the database."

Try running "Daily Device Identification" from the Logs>All Scheduled Tasks area.
Ed

Re: Version Control Agent Trust Relationship Problem

Richard Layton — Mon, 02 Aug 2004 12:06:06 GMT

It says VC agent not found

Re: Version Control Agent Trust Relationship Problem

Ed Cox — Mon, 02 Aug 2004 12:12:09 GMT

Gotcha...
And does it still show that after you ran the Daily Device Identification task?

Re: Version Control Agent Trust Relationship Problem

Richard Layton — Mon, 02 Aug 2004 12:16:22 GMT

yes, even after I run that

Re: Version Control Agent Trust Relationship Problem

Ed Cox — Mon, 02 Aug 2004 12:29:32 GMT

Hmmmm...
On one of the servers that still show the i under the SW column...click on the i and where does it take you?

Re: Version Control Agent Trust Relationship Problem

Jon Ward — Mon, 02 Aug 2004 18:23:55 GMT

Try changing the trust mode to by certificate or by name and see if it works with those.

Re: Version Control Agent Trust Relationship Problem

Richard Layton — Wed, 04 Aug 2004 06:57:41 GMT

When I click on the i I get this message

"NOTICE: The Version Control Agent (VCA) has not been detected on the target system. On a Windows system, the easiest way to install and configure the VCA and associated agents is to create an Install ProLiant Support Pack task. The Version Control Agent cannot be installed on HP-UX systems.

If the VCA is already installed on the target system, then run Automatic Discovery or Identification so that the agents are added to the database."

Re: Version Control Agent Trust Relationship Problem

Jon Ward — Wed, 04 Aug 2004 14:03:16 GMT

Is the HP Version Control Agent running as a service in the Services Applet?

If it is already present and started, try restarting it to see if the service is responsive.

Re: Version Control Agent Trust Relationship Problem

Diego Viganò — Mon, 13 Dec 2004 08:45:57 GMT

Hi, i had the same problem of "Trust Failed" with VCA from SIM. I fixed it running "software status polling" from "options" - "status polling".
Bye,
DV

Re: Version Control Agent Trust Relationship Problem

Sabina Elizabeth Patton — Mon, 16 Sep 2024 09:19:51 GMT

We see the same thing on many of our servers. We either have a trust message the "i" or the "?"

I have tried all of the things stated in the threads above.

One thing I wonder is if it doesn't deal well with polling over a WAN circuit.