topic Re: Inconsistent installs in Server Management - Systems Insight Manager

Inconsistent installs

john Stalzer_1 — Thu, 17 Dec 2009 16:15:51 GMT

A couple of months ago I did a fresh install of HPSIM. Since then Iâ ve been getting very inconsistent installs or upgrades on the support packs on the servers. Enclosed is an attachment of two servers. Iâ ve been on and off working on this for the last couple of weeks and am at the at the point of throwing in the towel.
Any Ideas??????

Re: Inconsistent installs

Eddie J. Garza — Fri, 18 Dec 2009 06:42:19 GMT

Are you using SIM to push the PSP?
Try using HPSUM (PSP) manualy to install from the same repository that HP SIM is using to deploy the PSP. If you get the same results, then it is a PSP issue.
Also, as a general rule, do not update the PSP on the HP SIM server itself.

Re: Inconsistent installs

Calvin Staples — Fri, 18 Dec 2009 14:29:21 GMT

I looked at your attachments and I have seen this on several occasions in our environment. In most cases the incomplete view has been caused by a timeout loading the page and has been cleared by doing a reboot.

Re: Inconsistent installs

john Stalzer_1 — Fri, 18 Dec 2009 20:07:37 GMT

These are both two new servers and the Support pack has been installed manually on both.

Both servers are timuing out aas well as others on my network. What's causing this and what do I need to do in order to get this resoilved?

Thanks,

Re: Inconsistent installs

Eddie J. Garza — Sat, 23 Jan 2010 01:45:23 GMT

Can you provide more details.
Are the time outs only happening when HP SIM is invovled?
What happens if you go directly to the SMH on one of the servers and update the PSP through the VCA interface?

Re: Inconsistent installs

pmlb — Mon, 25 Jan 2010 10:07:57 GMT

I have seen these symptoms many times.
The timeouts could be caused by the VCA (Version Control Agent). Make sure that the VCA installed is at least 2.2.2.835 (PSP 8.30 VCA is 2.2.1.830)

Hth,
Pierre-Marie