topic Re: Array Battery Failure - Controller Warning in Server Management - Systems Insight Manager

Array Battery Failure - Controller Warning

Adam T — Tue, 12 Jan 2010 10:23:46 GMT

I have about 400 servers that have battery failures on the array controllers that aren't going to be replaced. I've disabled the warning for the accelerator battery, but i'm still seeing the server appear as a minor because of the controller.

I've looked through all of the MIB's and can't find where this status is being generatored from. I think it must be coming from the Agents on the server, but I don't want to disable the entire agent because I still want to be alerted for hard drive predictive failures and failures.

Anybody got any ideas?

Thanks
Adam

Re: Array Battery Failure - Controller Warning

Raul_38 — Wed, 13 Jan 2010 07:06:04 GMT

What firmware ver. are the storage controllers running? Their is a known problems with older storage controller firmware Ver. that disable the caching and mark the accelerator Batt. failed. If this is the case, just upgrade you storage controller firmware to clear the alerts.

Re: Array Battery Failure - Controller Warning

Adam T — Wed, 13 Jan 2010 09:52:12 GMT

I picked one at random and it is an old firmware on ver 2.32 for a 6i controller. I'll have to give it an update to our company standard version and see how that goes.

Thanks
Adam

Re: Array Battery Failure - Controller Warning

Adam T — Wed, 13 Jan 2010 10:33:50 GMT

Even after upgrading the firmware to 2.84 it hasn't made any difference, HP SIM still reports the controller as a minor alert.

Re: Array Battery Failure - Controller Warning

Raul_38 — Thu, 14 Jan 2010 00:43:24 GMT

Is cacheing disabled? Is the accelerator battery marked failed?

Re: Array Battery Failure - Controller Warning

Adam T — Thu, 14 Jan 2010 15:05:12 GMT

The battery is failed, but the alert has been disabled on the MIB. With some kind of failure on the battery the RAID board decides it has a minor!

Thanks
Adam

Re: Array Battery Failure - Controller Warning

David Claypool — Thu, 14 Jan 2010 16:23:47 GMT

The 'minor' condition is coming from status polling. The status that is reflected on the SMH is the reflection of the status of the 5 major subsystems: CPU, system, storage, iLO and environment. HP SIM retrieves this status by polling the OID for the 'ProLiant Status Array' which contains a bitmap of these values. By changing the MIB, you have dealt with how HP SIM sees an actual event coming back from the device, but it doesn't change the values in the ProLiant Status Array that is retrieved during status polling.