topic Re: SIM6 installation problems in Server Management - Systems Insight Manager

SIM6 installation problems

tricky6 — Wed, 14 Apr 2010 15:31:40 GMT

I'm trying to install on a newly built Windows 2003 SP2 VM with 4 GB of RAM and loads of disk space. All of the components install up to the point where HP SIM itself needs to install. At that point it fails and I see an error in the event log: AdminTest service terminated with service-specific error 123456.

c:\hpsim.log contains the following:
[04-14-2010][17:22:07][Install Shell]Generating xml file is done.
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-summ.htm
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:buildDocumentationSelect()
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:getComponentTableHeight(maxHeight[330] cellWidth[650] funcs[object] selectedOnly[true])
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-summ-table.htm
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:07 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:btnInstall_onclick()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:ValidDiskSpace()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:check space 72795 1500
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:isDefaultInstanceName(instName[MSSQLSERVER])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-install-progress.htm
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:buildDocumentationSelect()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:Load: res://C:\SIM6000-win\hpsim\win\setup.exe/content\custom-status.htm
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:InstallComponent()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:RunComponentInstall(fnInstall[function] nIndex[3])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:launchAndMonitor dwRet == 0
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:component install Initial Start return code == 0
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:window_onload()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:InstallComplete()
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:process exit code = 12
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:nStatus = 4
[04-14-2010][17:22:10][Install Shell]HP Systems Insight Manager
[04-14-2010][17:22:10][Install Shell]return code: 4
[04-14-2010][17:22:10][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
[Wed Apr 14 17:22:10 UTC+0100 2010]Install Shell:checkIfFailedInstallIsHPSIM()
[04-14-2010][17:22:14][Install Shell]HP Systems Insight Manager failed to install successfully. Setup cannot continue. Click "OK" to exit the installation.
[Wed Apr 14 17:22:14 UTC+0100 2010]Install Shell:HtmlFrame_QueryExit()
[Wed Apr 14 17:22:14 UTC+0100 2010]Install Shell:Cleanup()
[04-14-2010][17:22:14][Install Shell]Shutdown

Can anyone give me some pointers please?

Re: SIM6 installation problems

JHealing — Fri, 16 Apr 2010 13:07:41 GMT

I have exactly the same problem on a physical server (Windows 2003 Std R2 x64 SP2) with a remote SQL 2005 Sp2 instance. I read some other forum entries regarding potential issues with the service account password but even changing it to a simple word still gives the same error.

The last section of the installation log:
Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:component install Initial Start return code == 0
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:window_onload()
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:InstallComplete()
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:process exit code = 12
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Fri Apr 16 14:11:46 UTC+0100 2010]Install Shell:nStatus = 4
[04-16-2010][14:11:46][Install Shell]HP Systems Insight Manager
[04-16-2010][14:11:46][Install Shell]return code: 4
[04-16-2010][14:11:46][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.

Re: SIM6 installation problems

OlivierV — Mon, 17 May 2010 11:16:58 GMT

Hello.

I have quite the same issue. The server is a W2003 R2 SP2 vm (ESX 4.0) with SQL 2005 Sp3.
When HPSIM starts installing, it fails and HPSIM.LOG file contains the following :

[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:ValidDiskSpace()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 9645 1756
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 30337 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 26133 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:check space 2006 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:isDefaultInstanceName(instName[SIM])
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:Load: res://E:\Sim6\SIM6000-win\hpsim\win\setup.exe/content\custom-install-progress.htm
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:buildDocumentationSelect()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:getComponentTableHeight(maxHeight[365] cellWidth[490] funcs[object] selectedOnly[true])
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:Load: res://E:\Sim6\SIM6000-win\hpsim\win\setup.exe/content\custom-status.htm
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:window_onload()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:InstallComponent()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:RunComponentInstall(fnInstall[function] nIndex[3])
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:launchAndMonitor dwRet == 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:component install Initial Start return code == 0
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:window_onload()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:InstallComplete()
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:process exit code = 12
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Mon May 17 14:08:59 UTC+0200 2010]Install Shell:nStatus = 4

Can someone help us solving this issue ?
Thank you.

Re: SIM6 installation problems

OlivierV — Tue, 18 May 2010 08:46:00 GMT

Hello.
Using Procmon.exe, I see the thread setup.exe exits immediately after the following events :

- RegOpenKey HKLM\Software\Microsoft\Windows NT\CurrentVersion\GRE_Initialize
- RegQueryValue HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize\DisableMetaFiles (reply : name not found)
- RegCloseKey HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\GRE_Initialize

If someone from HP could reply, I need this server to be installed this week. I wil ltry to open a case with HP also.

Re: SIM6 installation problems

Alexis White — Mon, 24 May 2010 09:00:30 GMT

I had the same issue too, but I hadn't read the instructions properly, and was still on Internet Explorer 6. Once I upgraded to Internet Explorer 8, all worked fine.
Hopefully, this will be it for you!

Re: SIM6 installation problems

Change_happens — Thu, 27 May 2010 12:16:36 GMT

i had same error. what SIM log says?
sim\logs\mxdomainmgr0.log? attache that lets see if i can help?

did you try re-installing?

Re: SIM6 installation problems

Dee H — Thu, 27 May 2010 12:49:47 GMT

I ran into the same issue and the resolution (for me) was to change the default of using DEP for all programs to using DEP for just Windows programs.

Re: SIM6 installation problems

Rob Buxton — Thu, 27 May 2010 19:33:35 GMT

A number of the logfiles here have:
Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details

Is there anything in that?
Just a guess but have the database pre-requisites been done, especially if you're using an external dataabse you need to ensure the account has full access.

Re: SIM6 installation problems

Arjan Heuvelman — Fri, 28 May 2010 06:28:34 GMT

We had the same problem.
Using DEP for just Windows programs solved the problem.
Thank you!

Re: SIM6 installation problems

OlivierV — Mon, 31 May 2010 05:47:24 GMT

Hello.
My problem is solved.
Windows update was showing messages about installing the latest patches for several days.
The CMS is hosted in a datacentre and patches are applied by the datacentre management team (third party). However this server is not currently in production so I decided to apply the patches and reboot.

After the reboot, the installation worked perfectly. I mention that I rebooted the server several times before but without installing the patches. So the reboot is not what solved my problem.

Regards.

Re: SIM6 installation problems

tricky6 — Mon, 07 Jun 2010 13:30:22 GMT

I've been down the DEP route and I've also tried the IE8 upgrade path and have still got nowhere, although I have discovered that when I install an a freshly built VM that I haven't yet joined to the domain I have no problems. If I do it on a machine that's in the domain: it doesn't work.

Re: SIM6 installation problems

OlivierV — Tue, 08 Jun 2010 07:07:03 GMT

Hello.
Do you use a local administrator account or a domain account hat is a member of the local administrators group ?
Also, do you use a standard RDP console for installing SIM or the administrative RDP console ?

Re: SIM6 installation problems

tricky6 — Tue, 08 Jun 2010 07:21:58 GMT

Alas. I've tried using both the loca admin user account and a domain account which is a member of the local admins group. I've also tried using the /admin or the /console switch when using RDP and that seems to make no difference either. I wouldn't mind so much if the logs actually gave some useful diagnostic information!

Re: SIM6 installation problems

MDS-ALPA — Fri, 11 Jun 2010 18:39:51 GMT

In the past I tried to install v5.3 SP1 on a HyperV virtual and couldn't do it, was told at that time that virtual servers weren't support. Was some time ago, has that changed for V6 etc?

Re: SIM6 installation problems

ehuang — Thu, 08 Jul 2010 19:27:08 GMT

Tricky6, I am experiencing exactly the same problem as you have. Joining domain goes nowhere but standing-alone is good to go. Have you found any fix for this yet? Much appreciated.

Re: SIM6 installation problems

CarlosRivera — Thu, 29 Jul 2010 12:21:06 GMT

I am having the installing issue as the people above. I have tried upgrading all actions here without success. Installation begins but stops on the HP Systems Insight Manager component; information on log files is similar to what's been published.

When server is removed from the domain, I can start the unzip of the original .EXE file without the message "Windows cannot access the specified device, path, or file..."

Server is W2K3 SP2 fully patched, on a DL320 G5 server. All requirements on Install guide are met. Please advise!

Re: SIM6 installation problems

tricky6 — Thu, 29 Jul 2010 14:34:31 GMT

I've still got absolutely nowhere with this. I'm hoping that v6.1 might help, when it's available once more.

Re: SIM6 installation problems

Split71 — Fri, 30 Jul 2010 13:01:50 GMT

I'm having the same exact issues as well. I've been on the phone with tech support and they are not sure what to do either.

Im using a physical server with server 2003 x64 SP2 on it and using a SQL server with SQLServer 2005 SP3 on it. Plenty of ram and HDD space there.

I've played with the DEP features, and that didn't change anything. I've used the local administrator account to install it on our server and local administrator access to our database server. Then i used our service account for SIM. Everything validates fine and it will install the system management homepage just fine, but right after i get the same errors as everybody else when it tries to start the actualy SIM install.

[Fri Jul 30 09:52:42 EDT 2010]Install Shell:nStatus = 4
[07-30-2010][09:52:42][Install Shell]HP Systems Insight Manager
[07-30-2010][09:52:42][Install Shell]return code: 4
[07-30-2010][09:52:42][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.

Re: SIM6 installation problems

tricky6 — Mon, 16 Aug 2010 12:46:55 GMT

Well 6.1B doesn't seem to make any difference. The same errors are encountered during install.

[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:component install Initial Start return code == 0
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:InstallComplete()
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:process exit code = 12
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:nStatus = 4
[08-16-2010][13:55:17][Install Shell]HP Systems Insight Manager
[08-16-2010][13:55:17][Install Shell]return code: 4
[08-16-2010][13:55:17][Install Shell]return msg: Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:InstallComplete(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.] nStatus[4])
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:installComplete: sStatus = Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details. nStatus = 4
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:updateComponentStatus(sStatus[Setup failed. Please refer to the C:\hpsim.log and \logs\initconfig.logfiles for details.])
[Mon Aug 16 13:55:17 UTC+0100 2010]Install Shell:checkIfFailedInstallIsHPSIM()

Re: SIM6 installation problems

Joel Rubenstein — Thu, 02 Sep 2010 17:40:28 GMT

This issue is currently being investigated by HP support. It is caused by a Windows GPO interfering with the SIM installer. We have determined that in at least 2 instances a Software Restriction Policy when disabled allowed the SIM installation to complete.

If you have implemented such a policy please disable it prior to attempting the install. Once SIM is installed the policy can be re-enabled.

If you are having this issue and do not have this GPO configured please open a support case with HP so the problem can be investigated.

Workarounds are as follows

1. remove the server from the domain, install SIM, add the server back into the domain.

2. Create a test OU, TestOU, first level under the domain
Disable inheritance on the OU (this makes sure no GPOs are applied)
Move the HP SIM server to the TestOU.
Install HPSIM.
The server can then be moved back to its original OU.