topic Re: HP SIM Manager 6 Email Authentication Error in Server Management - Systems Insight Manager

HP SIM Manager 6 Email Authentication Error

Silverfoxs — Mon, 31 May 2010 08:56:06 GMT

I have to say, I'm extremely disappointed with sim manager 6.
I have v5.3 running on win2k8sp2 with no issues. I'm using SQL2005SP3 as database.
I tried to upgrade to v6, but Email won't work (both alert or test Email).
Everytime I tried to send a test Email, I got Email can not be sent, authentication error. but our Email server doesn't require authentication.

so I build a new win2k8r2 and install sim 6 directly. Still having same issue.
I have to say, how come HP will pass through this product without testing?

P.S: nothing in the log file either.

Re: HP SIM Manager 6 Email Authentication Error

Silverfoxs — Mon, 31 May 2010 09:33:15 GMT

Just for your information.
I just reinstalled hpsim5.3sp1 on my server. Email works!!!
I strongly suggest this is huge bug in new version. Please check!

Re: HP SIM Manager 6 Email Authentication Error

Silverfoxs — Mon, 31 May 2010 21:22:12 GMT

After tested multiple times, the alert actually works. But Test Email seems to refuse to work with all conditions.
Any one make the test email working?

Re: HP SIM Manager 6 Email Authentication Error

Rob Buxton — Mon, 31 May 2010 21:50:16 GMT

If you think it's a bug and that's what your testing indicates then log a call with HP.
There have been similar threads, so there may be an issue. The more info. HP can get on the issue the more they're likely to be able to fix it.

Re: HP SIM Manager 6 Email Authentication Error

ivan alexander osorio d — Mon, 31 May 2010 21:59:06 GMT

Good Afternoon

in my case is the same, the mail is not sent from the hpsim 6.0. what comes next "The email could not be sent: Authentication error" while the test from the webes runs smoothly. discarding relay problems.

Re: HP SIM Manager 6 Email Authentication Error

Silverfoxs — Mon, 31 May 2010 22:57:36 GMT

I have to say, the free service from HP is not good. After 3 days debug, they only sent me help document and ask me to check mail server setting despite I tole them what I have tested.

Well, the service is free, but respond is slow and they don't really care it's really a bug or what.

Re: HP SIM Manager 6 Email Authentication Error

Change_happens — Wed, 02 Jun 2010 10:48:32 GMT

the way you have tested it seems to be a bug.
just adding a note that i have 6.0 and its working fine for me.
mine is a fresh hpsim6.0 install. so did upgrade made it buggy? did you observe any alert in logs?

Re: HP SIM Manager 6 Email Authentication Error

Silverfoxs — Wed, 02 Jun 2010 11:51:57 GMT

Fresh installed on w2k8r2, test failed. But alert works.
Upgrade installed on w2k8sp2. Same issue.

Re: HP SIM Manager 6 Email Authentication Error

Rob Buxton — Sat, 05 Jun 2010 00:38:25 GMT

What kind of e-mail server is this connecting to?

Re: HP SIM Manager 6 Email Authentication Error

Silverfoxs — Sat, 05 Jun 2010 05:55:16 GMT

Exchange 2003.

Re: HP SIM Manager 6 Email Authentication Error

TSG Infrastructure — Tue, 14 Sep 2010 12:20:25 GMT

Same here, Ex2003, SIM 6.1b

Test alerts fail all the time, but a test trap fires off the alert correctly.

Re: HP SIM Manager 6 Email Authentication Error

Darrin Rawls — Thu, 07 Oct 2010 20:18:32 GMT

Must be some type of config issue or something. Testing in the lab shows everything is fine. I would highly suggest logging support cases so we can figure this out.

Re: HP SIM Manager 6 Email Authentication Error

Darrin Rawls — Mon, 18 Oct 2010 17:06:13 GMT

Looks like a bug. For a workaround, use a 'forward slash' instead of a backslash when using a domain\username context (use domain/username instead). Looking at putting this into a patch...

Re: HP SIM Manager 6 Email Authentication Error

JeffG — Mon, 20 Dec 2010 18:05:53 GMT

Even though the server should not need authentication, I entered the service account and password for SIM in the authentication fields and that seems to work.

Re: HP SIM Manager 6 Email Authentication Error

ET_ — Tue, 08 Mar 2011 09:45:29 GMT

same Problem here

HP SIM 6.2
OS W2k8 R2
Exchange W2k3

for testing with my personal E-mail adress it worked fine. I got every Hardwarefailure message to my mailbox. This was for test only.
Now I wanted to change the mailbox, where the colleagues can either receive the messages from HP SIM in a global mailbox. Even I change the mailbox into the new global mailbox, I still receive the messages in my personal mailbox.
Question: Where in HPSIM are those informations stored? Is there a workaround for this problem?
Thanks in advance...