HP Insight Management Agents Problems (Service Stops)

Björn Schrammen — Tue, 06 Jul 2010 11:53:16 GMT

Hello all,
Thanks in advance for you assistance, it´s very appreciated.

We have a problem.
The HP Insight Nic Agent Service starts but few seconds later it stops.

The System is a Windows Server 2008 R2 on a ProLiant DL 380 G6.

----------------------------------------------
Eventlog:
Protokollname: Application
Quelle: Windows Error Reporting
Datum: 06.07.2010 13:26:42
Ereignis-ID: 1001
Aufgabenkategorie:Keine
Ebene: Informationen
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: XXXXXXXXXXXX
Beschreibung:
Fehlerbucket , Typ 0
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: cpqnimgt.exe
P2: 8.50.0.0
P3: 4bd8aab7
P4: w2kmgdll.dll
P5: 0.0.0.0
P6: 4bd8aa46
P7: c0000005
P8: 0000000000023e80
P9:
P10:

Angefügte Dateien:

Diese Dateien befinden sich möglicherweise hier:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_cpqnimgt.exe_dfbad3dd2abca66e868daf1ef2933139e2bdcef4_2df791e9

Analysesymbol:
Es wird erneut nach einer Lösung gesucht: 0
Berichts-ID: 5944b0ca-88f1-11df-a798-0026554d5dfc
Berichtstatus: 0
Ereignis-XML:

1001
4
0
0x80000000000000

34558
Application
XXXXXXXXXX

0
APPCRASH
Nicht verfügbar
0
cpqnimgt.exe
8.50.0.0
4bd8aab7
w2kmgdll.dll
0.0.0.0
4bd8aa46
c0000005
0000000000023e80

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_cpqnimgt.exe_dfbad3dd2abca66e868daf1ef2933139e2bdcef4_2df791e9

0
5944b0ca-88f1-11df-a798-0026554d5dfc
0

----------------------------------------------
Eventlog:
Protokollname: Application
Quelle: Application Error
Datum: 06.07.2010 13:26:59
Ereignis-ID: 1000
Aufgabenkategorie:(100)
Ebene: Fehler
Schlüsselwörter:Klassisch
Benutzer: Nicht zutreffend
Computer: XXXXXXXXXXXXXXXX
Beschreibung:
Name der fehlerhaften Anwendung: cpqnimgt.exe, Version: 8.50.0.0, Zeitstempel: 0x4bd8aab7
Name des fehlerhaften Moduls: w2kmgdll.dll, Version: 0.0.0.0, Zeitstempel: 0x4bd8aa46
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000023e80
ID des fehlerhaften Prozesses: 0x1388
Startzeit der fehlerhaften Anwendung: 0x01cb1cfe24372fa9
Pfad der fehlerhaften Anwendung: C:\Windows\system32\CPQNiMgt\cpqnimgt.exe
Pfad des fehlerhaften Moduls: C:\Windows\system32\CPQNiMgt\w2kmgdll.dll
Berichtskennung: 6387c0f9-88f1-11df-a798-0026554d5dfc
Ereignis-XML:

1000
2
100
0x80000000000000

34559
Application
XXXXXXXXX

cpqnimgt.exe
8.50.0.0
4bd8aab7
w2kmgdll.dll
0.0.0.0
4bd8aa46
c0000005
0000000000023e80
1388
01cb1cfe24372fa9
C:\Windows\system32\CPQNiMgt\cpqnimgt.exe
C:\Windows\system32\CPQNiMgt\w2kmgdll.dll
6387c0f9-88f1-11df-a798-0026554d5dfc

----------------------------------------------
Thanks for help!

Re: HP Insight Management Agents Problems (Service Stops)

MDS-ALPA — Tue, 06 Jul 2010 19:07:17 GMT

Hello-
Is the Firmware up to date? FW DVD 9.0 may be worth a try. While 8.50 is the latest PSP, I have a couple of DL380 G6's they are on 8.30 levels. I've been thinking of upgrading mine. Also make sure to check the NIC driver, possibly as well remove the HP Network Configuration Utility (in Local Area Connection properties, remove) then download and re-run the driver for your NIC, mine is HP NC382i DP Multifunction Gigabit Server Adapter you might see if you can get the 8.30 level driver. Mine shows 5.0.13.0 with date of 7/30/2009. Once at the 8.30 level you should be able to goto 8.50 without issue.

Re: HP Insight Management Agents Problems (Service Stops)

Björn Schrammen — Fri, 09 Jul 2010 04:59:06 GMT

Hi

Firmware and Drivers are up to date.

A server reboot solved my problem.
Service ist running! I hope for a long time :D

Thanks for help!

topic Re: HP Insight Management Agents Problems (Service Stops) in Server Management - Systems Insight Manager

HP Insight Management Agents Problems (Service Stops)

Re: HP Insight Management Agents Problems (Service Stops)

Re: HP Insight Management Agents Problems (Service Stops)