topic Re: e-mail notifications in Server Management - Systems Insight Manager

e-mail notifications

tommy7 — Mon, 06 Sep 2010 12:49:50 GMT

Hi,

it's possible to configure e-mail notifications so that for each event are not sent many e-mails?

Many thanks

Re: e-mail notifications

Rob Buxton — Mon, 06 Sep 2010 19:07:06 GMT

A single event should only create a single e-mail.
Check that you're not getting multiple events. Also check you haven't got different Actions being fired for the same event.

Re: e-mail notifications

tommy7 — Tue, 07 Sep 2010 11:44:39 GMT

The problem is that when an event occurs, my SIM continues to report it until the problem is resolved. The result is that I have a lot of event in SIM console and many e-mails in my outlook inbox.

What can I do?

Thanks

Re: e-mail notifications

BPE — Wed, 08 Sep 2010 08:49:03 GMT

What is the source of the event?
Insight agent events work normally very well with SIM.
Perhaps you can solve the issue on the source side.

Re: e-mail notifications

tommy7 — Wed, 08 Sep 2010 13:22:39 GMT

Sources are various. For example event for power supply, nic connectivity lost etc... then for all hardware events I receiving a lot of e-mail notifications. Also these events continue to be reported in the console until the problem is resolved.

Re: e-mail notifications

Rob Buxton — Thu, 09 Sep 2010 07:27:15 GMT

Are you sure they're coming from SIM? That's not usually how SIM behaves.
It should only detect the error when it happens.
Can you give an example of the alert handling you have set up.

Re: e-mail notifications

tommy7 — Thu, 09 Sep 2010 12:39:08 GMT

Yes, events are generated by sim.
It seems that sim continues to poll a server and until it detects an anomaly, it generates the same event. For example:

Event Name: (WBEM) FC HBA port in link down state
URL: https://s09093.caboto.it:2381/
Event originator: s09093
Event Severity: Major
Event received: 21-Jul-2010, 11:40:48
Event description: A fibre channel HBA port has changed to a state of link down.

This signalling has continued to be sent in my outlook inbox and and several identical events generated, until the link is restored.
I would that sim generates a single event and send a single e-mail for each signalling.

Re: e-mail notifications

BPE — Thu, 09 Sep 2010 13:05:49 GMT

Thanks for clarification. I was still thinking that an snmp trap is the source of your emails. You are using the WBEM providers for CIMON. I guess you see the emails every 5 minutes (or in intervals of your customized polling cycle)?

Re: e-mail notifications

tommy7 — Fri, 10 Sep 2010 08:32:42 GMT

In effect it generates an event every 5 minuts approximately and similarly sends e-mail. I can not understand what generates the polling of servers because I tried to disable all SIM scheduled tasks (example: Hardware Status Polling for Servers).

So your advice is not to use SNMP protocol but WBEM protocol, correct? Is SNMP protocol the source of continues events and e-mails?

Thanks!

Re: e-mail notifications

BPE — Fri, 10 Sep 2010 18:22:51 GMT

SIM is polling by default every 5 minutes the status of the monitored systems. In the past an SNMP traps will be sent to the SIM server in case an error was detected by the HP insight agent.

Newer PSP HP insight agents are set by default to WBEM. You can verify this on the system management home page https://your_managed_system_name:2381.
WBEM or SNMP will be displayed as the source
in the top right of the SMH.

If WBEM is selected you can test if this is a polling problem. Select a system inside SIM which generates events every 5 minutes. On the system page select the tools tab and suspend monitoring for one hour or a day.
The system status should change to a gray symbol. If you do not get events / mails any longer, you know that this is a WBEM polling feature or bug. In this case you can solve the problem by switching to SNMP on the insight agent side.

Re: e-mail notifications

tommy7 — Tue, 14 Sep 2010 06:58:48 GMT

Ok, now I check what you have indicated.

Many thanks