topic Re: HPSIM 6.1 Webserver not reachable in Server Management - Systems Insight Manager

HPSIM 6.1 Webserver not reachable

arrowbroker — Thu, 23 Sep 2010 08:39:46 GMT

Hi all,
I installed HPSIM 6.1 on a Windows 2008 R2 Server with external Oracle Database. Everything runs fine, mxdomainmgr - task is running. But the Website on port 50000 is not reachable. I already turned-off the firewall on the windows server. The webserver is also not reachable from the server itself. Please help.

Re: HPSIM 6.1 Webserver not reachable

TusharB_1 — Thu, 23 Sep 2010 11:45:46 GMT

Can you please look into the logs mxdomianmgr.0.log inside the HP SIM. Is there any exception or error thrown.

Thanks

Re: HPSIM 6.1 Webserver not reachable

Rune Darrud — Thu, 23 Sep 2010 14:07:15 GMT

Did you turn off all 3 firewalls thats built into R2?

Private, Domain and Public are the 3 firewalls.

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Thu, 23 Sep 2010 17:34:32 GMT

There are no errors shown in mxdomainmgr.0. There is only one error:
[AbstractServerConfig] Unable to calculate 'WebServicePort', using default '8080'

Regarding the Windows firewalls: all three are turned-off.

Re: HPSIM 6.1 Webserver not reachable

sam_193 — Thu, 23 Sep 2010 22:47:56 GMT

Did you try both ports? 50000 and 280? https= 50000 and http=280. Also, do you have IE proxy enabled on your browser? if yes, try again after removing the proxy.. If none of the above workaround works then post SIM logs.

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Fri, 24 Sep 2010 08:42:00 GMT

I tried both ports, itÂ´s not able to connect. There is no proxy enabled.
The HPSIM_init log shows all tasks done.

Re: HPSIM 6.1 Webserver not reachable

sam_193 — Fri, 24 Sep 2010 13:28:22 GMT

post the logs folder...

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Tue, 28 Sep 2010 07:29:45 GMT

Here is the log.

Re: HPSIM 6.1 Webserver not reachable

sam_193 — Tue, 28 Sep 2010 14:31:57 GMT

post the result of "mxnode" command.

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Wed, 29 Sep 2010 05:24:48 GMT

Here it comes.

Re: HPSIM 6.1 Webserver not reachable

sam_193 — Wed, 29 Sep 2010 05:29:58 GMT

is it remote database or local database?

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Wed, 29 Sep 2010 05:31:54 GMT

ItÂ´s a remote database.

Re: HPSIM 6.1 Webserver not reachable

sam_193 — Wed, 29 Sep 2010 05:34:25 GMT

can you post hpsim.log file from c:\? and result of mxgetdbinfo command? and then try to ping to remote database and see if ping responds fine?

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Wed, 29 Sep 2010 05:54:25 GMT

Here is the log. The ping is ok.

Re: HPSIM 6.1 Webserver not reachable

arrowbroker — Wed, 29 Sep 2010 05:55:04 GMT

Here is the mxgetdbinfo.

Re: HPSIM 6.1 Webserver not reachable

sam_193 — Wed, 29 Sep 2010 14:29:34 GMT

can you also please post initconifg.log? Thanks!

Re: HPSIM 6.1 Webserver not reachable

David J Atkinson — Thu, 30 Sep 2010 04:47:06 GMT

I don't know how much help this is, but I've checked your config file against my SIM server. The "Unable to calculate 'WebServicePort', using default '8080'" seems to be a new addition to HP-SIM v6. I don't think it is related to your problem. We get esentially the same output/warnings/etc up to the last line in your mxdomainmgr.0.log file

Here's the equivelent and next line from my logs:

26 Sep 20:56:37,483 INFO [HPSIM_DEBUG] [Status-0] (main) MxdbpopulationStrategy Reading file : /etc/opt/mx/config/criteria/Tr
ayCriteria.xml
26 Sep 20:56:37,489 INFO [HPSIM_DEBUG] [Status-0] (main) MxdbpopulationStrategy Reading file : /etc/opt/mx/config/criteria/di
sctaskluidcriteria.xml

it looks almost like there's something wrong with the data in your database and/or the permissions. Clearly the database credentials are correct and you can access the database (SIM completes the database checks). Has HP-SIM been working? are you adverse to re-running mxinitconfig and mxoracleconfig (ie. starting again)?

FWIW, we're running SIM v6.0 on SLES-10 with an external Oracle DB (10.2.0.4.0 - 64bit)

Re: HPSIM 6.1 Webserver not reachable

Change_happens — Mon, 04 Oct 2010 12:40:25 GMT

i just checked your first attachment.. looks like SIM was running to make it up... that was either restarting because of some problem.

check if you have several mxdomainmgr.X.log where X is 0,1,2,..15

please upload mxdomainmgr.1.log as previously log file was in process i didn't see any error.