topic Re: vcrm stops working in Server Management - Systems Insight Manager

vcrm stops working

ArnoldvP — Thu, 14 Oct 2010 12:52:25 GMT

Recently we updated our HP SIM server to version 6.2. The vcrm was also updated to 6.2.0.860
But the vcrm service constantly crashes with the following error in the eventlog:

Problem signature:
Problem Event Name: APPCRASH
Application Name: cpqsrhmo.exe
Application Version: 6.2.0.860
Application Timestamp: 4c8f85ad
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.4053
Fault Module Timestamp: 4a594c79
Exception Code: c0000005
Exception Offset: 00014500
OS Version: 6.0.6002.2.2.0.272.7
Locale ID: 1043
Additional Information 1: 1b83
Additional Information 2: 37951a95a397b5b49cf5f8905e661aa3
Additional Information 3: 83f8
Additional Information 4: d88783414fe10d8777d833a656af8889

I allready tried the following:
- reinstall vcrm
- completely wipe the repository data

The server has worked fine before the update to SIM 6.2 (with SIM 6.0, 6.1)
Anyone an idea?

Re: vcrm stops working

TechGuru — Fri, 15 Oct 2010 06:45:34 GMT

open the support call with HP & provide them the vcrm logs & Error Dump to investigate the crash.

crash is observed as soon as VCRM start or when doing any perticular operation?

Re: vcrm stops working

Gidus — Tue, 07 Dec 2010 08:48:37 GMT

I've got the same problem, the new hotfix(Nov) didn't resolve the problem.
Somebody any other ideas?

Re: vcrm stops working

Leo Plewa — Tue, 07 Dec 2010 10:20:13 GMT

Hello,

i opened a case at HP because i had the problem on three servers. (2 W2K3-32 and one W2K8-64)
It is a known bug.
An update of HPSIM 6.2 hotfix 1 did not help for this issue.
They have no solution at this time.
A new version will be released sometimes in the future. (perhaps end of january).
My workaround was to downgrade to version 6.0 on the W2k3 servers because there even the 6.1 was crashing and a downgrade to 6.1 on the W2k8.

Please notice that the VCRM 6.2 is no longer available for download.
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=MTX-b6e6bd09cc5a4432a242abb85d
It is 6.1.0.841 as current version.

Regards,

Leo

Re: vcrm stops working

TechGuru — Tue, 07 Dec 2010 10:27:19 GMT

Hi all,

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1454991

check the above link.