topic Re: Cannot Install HP SIM 6.2 - js Error? in Server Management - Systems Insight Manager

Cannot Install HP SIM 6.2 - js Error?

HSukirman — Mon, 15 Nov 2010 12:55:14 GMT

I cannot continue with the HP SIM installation. I I click 'Next >' on the Software Selection screen nothing happens. I found these error messages in c:\hpsim.log (PS: I am installing HP SIM on W2k8 R2):
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:Load: res://D:\Temp_HSK\SIM6200-win\hpsim\win\setup.exe/content\custom-options.htm
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:buildDocumentationSelect()
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:getComponentTableHeight(maxHeight[330] cellWidth[570] funcs[object] selectedOnly[false])
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:Load: res://D:\Temp_HSK\SIM6200-win\hpsim\win\setup.exe/content\select-comps.htm
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:window_onload()
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:sysErr:Exception:-2146823281 'document.getElementById(...)' is null or not an object
[Mon Nov 15 13:44:24 UTC+0100 2010]Install Shell:window_onload()
[Mon Nov 15 13:44:26 UTC+0100 2010]Install Shell:SetSelected(oCtrl[object])
[Mon Nov 15 13:44:28 UTC+0100 2010]Install Shell:btnNext_onclick()
[Mon Nov 15 13:44:28 UTC+0100 2010]Install Shell:onError Object required res://D:\Temp_HSK\SIM6200-win\hpsim\win\setup.exe/content\custom-options.js:65
[Mon Nov 15 13:44:29 UTC+0100 2010]Install Shell:btnNext_onclick()
[Mon Nov 15 13:44:29 UTC+0100 2010]Install Shell:onError Object required res://D:\Temp_HSK\SIM6200-win\hpsim\win\setup.exe/content\custom-options.js:65
[Mon Nov 15 13:44:29 UTC+0100 2010]Install Shell:btnNext_onclick()
[Mon Nov 15 13:44:29 UTC+0100 2010]Install Shell:onError Object required res://D:\Temp_HSK\SIM6200-win\hpsim\win\setup.exe/content\custom-options.js:65
[Mon Nov 15 13:44:30 UTC+0100 2010]Install Shell:btnNext_onclick()
[Mon Nov 15 13:44:30 UTC+0100 2010]Install Shell:onError Object required res://D:\Temp_HSK\SIM6200-win\hpsim\win\setup.exe/content\custom-options.js:65

Any ideas on this?

Re: Cannot Install HP SIM 6.2 - js Error?

HSukirman — Mon, 15 Nov 2010 14:07:00 GMT

I have to add: I am doing a custom installation and un-checked HP Insight Remote Support Advanced.

Also: I tried installing HP SIM 6.2 earlier and it hang when doing database population. So I stopped the installation, remove HP SIM from Program and Features and rebooted. Now the second try fails as described above.

Re: Cannot Install HP SIM 6.2 - js Error?

Andrey Filippov — Mon, 15 Nov 2010 14:44:42 GMT

Try to mark "HP Insight Remote Support Advanced" for installation. This is a shortcut only, you can delete it after installation.

Re: Cannot Install HP SIM 6.2 - js Error?

Change_happens — Tue, 16 Nov 2010 05:50:43 GMT

try with typical installation if it continues then i m sure its because of WMI mapper.

If you have mapper installed try to uninstall and run setup.

just check and let me know result.

Re: Cannot Install HP SIM 6.2 - js Error?

HSukirman — Tue, 16 Nov 2010 15:21:17 GMT

Thank you change_happens! It was the WMI Mapper! I removed it and then the custom setup would continue. Thank you once again!