topic Re: Help with "Initial Proliant support pack installation" in Server Management - Systems Insight Manager

Help with "Initial Proliant support pack installation"

Aleksey Hariton — Wed, 15 Dec 2010 15:44:02 GMT

I am try to install PSP from SIM interface.
I chose VC server, PSP 8.2, enter system credentials for install, run the task, but when task ended I see error like below:

////////////////////////////////////////////////////////////////////////////////
// HP Smart Update Manager for Target 10.16.0.161 Started: 15 2010 17:20:54
////////////////////////////////////////////////////////////////////////////////

Starting OS Scout
Remote Target is Windows Host
Creating Session
Starting Discovery
Discovery Failed with message 121
Discovery Process Finished
No install was run, due to connection error
RAPI Exception while stopping server for session, type = 5
Starting OS Scout
Installed Components: None.

////////////////////////////////////////////////////////////////////////////////
// Exit Code for Target 10.16.0.161: -1
// HP Smart Update Manager for Target 10.16.0.161 Finished: 15 2010 17:22:41
////////////////////////////////////////////////////////////////////////////////

Maby problem with firewall?

HP SIM: 6.2
PSP: 8.2
Target System: w2k8 R2

Re: Help with "Initial Proliant support pack installation"

Ali — Wed, 15 Dec 2010 17:04:11 GMT

Hi Aleksey,

Some communication issues, could be due to firewall or additional security on client machine.

HP SIM establishes the SSL connections and server authentication is required during the initial install of PSP.
Check the page no 20 for step by step configuration in HP SIM user guide
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02537452/c02537452.pdf

check page no 135 for the exact issue
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02537452/c02537452.pdf

Hope this helps,

thanks,
Aftab

Re: Help with "Initial Proliant support pack installation"

Aleksey Hariton — Thu, 16 Dec 2010 08:40:40 GMT

I have added a rule to firewall to allow full access from SIM server and get new error:

Starting OS Scout
Remote Target is Windows Host
OSScout returned failure 5 for InstallService
Target Update Failed
Starting OS Scout

Installed Components: None.

Any ideas?

Re: Help with "Initial Proliant support pack installation"

Ali — Thu, 16 Dec 2010 09:07:29 GMT

Hi Aleksey,

Hope you have followed the steps mentioned in the user guide as shared earlier while installing a PSP on a client machine.

error 5 is related to system access/rights. you do not have sufficient privileges to target machine or to repository.

You may diagonse the issue by running the manage connections on the affected server. and check the trust relation between HP SIM and Client.

hope this helps,
Thanks,
Aftab

Re: Help with "Initial Proliant support pack installation"

Aleksey Hariton — Thu, 16 Dec 2010 09:44:20 GMT

Hi Aftab,

I set credentials for server of domain admin.
Sorry but I cant understand what does it mean "running the manage connections on the affected server", what I need to run?

Re: Help with "Initial Proliant support pack installation"

Ali — Thu, 16 Dec 2010 14:29:27 GMT

HI,

Manage connection was one of the options in HP SIM to check the SSL connection / Trust by certification / trust relationship and other connections between managed system and HP SIM.

you may check these connections to check the communication between HP SIM and Managed system.

thanks,
Aftab

Re: Help with "Initial Proliant support pack installation"

Aleksey Hariton — Thu, 16 Dec 2010 14:34:00 GMT

I set this option to "trust all systema".