topic Re: WBEM Data collection timeout in Server Management - Systems Insight Manager

WBEM Data collection timeout

Greg Bates — Mon, 20 Dec 2010 15:15:20 GMT

I have been having trouble with my Data Collection job were it seems like the WBEM\WMI service hangs and SIM starts to timeout collecting the data.

[WBEM] Data collection on this system has exceeded the allowed time.

I can fix it by deleting the nodesecurity.xml file and recycling the SIM and WMI services. Problem is, it still fails after a day or two and the data collection job runs and overwrites all of our disk stat information.

SIM = 6.0
WMI Mappper = 2.7.1
SIM OS = Server 2008 x64 sp2

Are there any tips for troubleshooting the data collection and wmi? Data collection works when it uses the SNMP protocol, but 50% of our servers are virtual and I need to pull disk information for these as well. Thank you.

Re: WBEM Data collection timeout

Ali — Mon, 20 Dec 2010 16:26:22 GMT

Hi Greg,

You may run the repair agent task on selected server to repair/install missing/corrupted setting and agents. this will also check the connections.

thanks,
Aftab

Re: WBEM Data collection timeout

Greg Bates — Mon, 20 Dec 2010 16:30:22 GMT

But it's not an agent problem. It is a SIM server problem. I can get the data collection to work if the WMI mapper service is working properly. Something makes it stop working though, then all the WBEM collections time out after that.

It's all or none.

Re: WBEM Data collection timeout

Ali — Mon, 20 Dec 2010 17:15:46 GMT

Hi Greg,

it's just a name of the option.

Please check what all it does in this guide\
http://h10018.www1.hp.com/wwsolutions/misc/hpsim-helpfiles/repairAgents_5.pdf

it verifies the target systems their connections, SNMP/WBEM configuration, authentications, SSH, SSl and many other things, actually it helps diagnose the issue.

another option HP Insight Managed System Setup Wizard which is also incrediable.

thanks,
aftab

Re: WBEM Data collection timeout

Greg Bates — Tue, 15 Feb 2011 16:35:07 GMT

FYI, in case anyone runs across this issue again. I might have solved my issue.

I believe that my SIM server was running out of memory and the WMI process choked. The SIM server did have 8 GB's of memory, but it was using every bit of it.

I added another 8 GB to the server and now it is consistently using 13 GB's.

I haven't had the reoccurrence of the issue since I added the memory.