topic Re: Cannot subscribe to WBEM on any server SIM 6.3 in Server Management - Systems Insight Manager

Cannot subscribe to WBEM on any server SIM 6.3

Jeramy — Tue, 24 May 2011 19:30:04 GMT

I have upgraded a non used SIM server from 6.2 to 6.3.
I am able to setup the trust by certificate, have setup the Version control agents, and e-mail.
However if i try to subscribe to WBEM events i get "Cause: Subscription infrastructure is not present or corrupted".
I have used the "configure and repair agents" option to add the domain user to the remote server to access the WBEM events, and the SMH on the remote servers looks like it working, just cant get the SIM server to recconize this.
I have re-booted
unsubscribed, then try to subscribe,
disabled the firewall
uninstalled, re-installed, forced re-install, formatted the whole system and re-installed
checked i was using the correct password, and still getting the same error.
Any one know how to fix this?

Re: Cannot subscribe to WBEM on any server SIM 6.3

Jeramy — Tue, 24 May 2011 19:32:01 GMT

additional info, SIM server is 2008 R2, off domain, Clients are 2008 R2, and 2008 R2 Datacenter Core all on domain.

Re: Cannot subscribe to WBEM on any server SIM 6.3

Jeramy — Tue, 24 May 2011 19:57:00 GMT

tried to subscribe to a 2003 R2 server, and get this error
"FAILED to create indication subscription."

Re: Cannot subscribe to WBEM on any server SIM 6.3

shocko — Wed, 25 May 2011 07:16:28 GMT

I'm getting the same issue and also it regulary says 'Timeout Occurred' when i do it form the GUI. If i do it form the commandline using the mxwbemsub command it works fine ;)

Re: Cannot subscribe to WBEM on any server SIM 6.3

Jeramy — Wed, 25 May 2011 12:06:21 GMT

i get the the same error message verbatim if i use the command line

Re: Cannot subscribe to WBEM on any server SIM 6.3

shocko — Wed, 25 May 2011 12:13:55 GMT

You have the WMI Mapper installed on your SIM servers and have SIM pointing at it?

Re: Cannot subscribe to WBEM on any server SIM 6.3

shocko — Wed, 25 May 2011 12:16:24 GMT

Try the following:

- Pick a serverw itht he HP WBEM providors installed on them. Note: make sure the hardware/OS is supoprted for the version of the providors
- Discover the device in SIM
- Manually set the WBEM credetials to use in the 'System Credentials' pane
- Ensuer this account has local admin privledges on the traget server or that you have altered the WMI security appropriayely for a standard account to subscribe
- Check that all firewalls are not blocking access
- try and subscribe to indications via the command line

Re: Cannot subscribe to WBEM on any server SIM 6.3

Jeramy — Wed, 25 May 2011 13:02:58 GMT

well, i got it working with the local administrator. Going to check a domain user with admin access, then the configured user with out admin access.
Configure WBEM / WMI user (START) ...
Configure WBEM / WMI user ...... ................................... [SUCCESS]

Set WBEM / WMI user credentials to System protocol settings ........ [SUCCESS]
Re-identifying system to get updated information (START) ...
Re-identification of system .................................... [SUCCESS]

Subscribe to WBEM / WMI Indications ................................ [SUCCESS]

Checking whether the HP SIM CMS can login to the SMH URL " https://servername:2381/ "
Login to the SMH using certificate.............................. [SUCCESS]

Re: Cannot subscribe to WBEM on any server SIM 6.3

cybercoaster — Wed, 25 May 2011 14:47:49 GMT

So you got it working without using an Admin account? I never could get it working using a non-admin account.

Re: Cannot subscribe to WBEM on any server SIM 6.3

shocko — Wed, 25 May 2011 14:51:58 GMT

I have all my subscriptions running under a normal user but you must alter the WMI security on certain namespaces in order to get it tow rok. this is documented in the configuration guides for the WBEM providors.

Re: Cannot subscribe to WBEM on any server SIM 6.3

Jeramy — Wed, 25 May 2011 17:23:55 GMT

@shocko are your servers running 2008R2?
I have set the permissions as defined in the guide here http://www.google.com/url?sa=t&source=web&cd=9&ved=0CE0QFjAI&url=http%3A%2F%2Fbizsupport2.austin.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc02530446%2Fc02530446.pdf&rct=j&q=WBEM%20HP&ei=00jdTem5O6n20gHlzOXhDw&usg=AFQjCNH5I-z7icL0fMcuKWD0QiFZI-zxug&cad=rja

however it still isnt working under a non administrator.
6.3 configures these for you , however iv even done it manually and given even more access to no avail.

Re: Cannot subscribe to WBEM on any server SIM 6.3

cybercoaster — Wed, 25 May 2011 18:22:53 GMT

We worked with support for over a month trying to get it to work with a non-admin account. Never could get it working and gave up (for now).

Re: Cannot subscribe to WBEM on any server SIM 6.3

shocko — Thu, 26 May 2011 07:07:54 GMT

I must admit i haven't tried windows 2008 R2 yet but i will try and configure it today and see the results.

Re: Cannot subscribe to WBEM on any server SIM 6.3

rayg00n — Wed, 03 Oct 2012 11:57:22 GMT

Have a same error:

http://h30499.www3.hp.com/t5/ProLiant-Servers-ML-DL-SL/HP-DL160-G8-System-Insight-Manager-7-1-win-2008-R2/m-p/5822943#.UGwn3FH7cWM

Anyone solve the problem?

Re: Cannot subscribe to WBEM on any server SIM 6.3

Rene Nascimento — Wed, 03 Oct 2012 13:44:44 GMT

I assume WMI mapper service is running on the SIM server, also on your Win 2008 servers IE ESC must be off for both Administators and Users. Also the UAC bar must be set to lowest level.

Also verify WMI isn't broken run from cmd>Winmgmt /verifyrepository.

Re: Cannot subscribe to WBEM on any server SIM 6.3

pgarr — Wed, 03 Oct 2012 15:09:57 GMT

Having the same issue with an install of SIM7

I have another instance of SIM6.3 that works perfectly using a non-admin account. I use the HP provided wbem tool (Program Files\HPWEB\Tools\enableRWMI.exe) to config permissions on the managed hosts.

In both cases, sim is instlaled on 2008R2, using non-admin credentials. Not seeing any issues with wmi on the managed hosts.

Re: Cannot subscribe to WBEM on any server SIM 6.3

rayg00n — Thu, 04 Oct 2012 06:11:27 GMT

@Rene Nascimento wrote:
I assume WMI mapper service is running on the SIM server, also on your Win 2008 servers IE ESC must be off for both Administators and Users. Also the UAC bar must be set to lowest level.
Also verify WMI isn't broken run from cmd>Winmgmt /verifyrepository.

Oh, very thanks! That's working for me. I can subscribe to WBEM. Why this information is not in the offical manual?

Re: Cannot subscribe to WBEM on any server SIM 6.3

pgarr — Wed, 10 Oct 2012 16:57:16 GMT

I'm still getting fails. It appears i can't sub to any wbem events for 2008 servers. After checking the instance of SIM i thought was working- it is also only able to sub to 2003 servers.

I've confirmed IE ESC is disabled for users/aadmins but i get;

FAILED to create indication subscription.

Cause: Credentials are insufficient

Recommended Action: Check the privileges of the user

rayg00n- are you now working using a non domain admin account?