topic Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3 in Server Management - Systems Insight Manager

Contract and warranty status column head not displayed correctly since upgrade to 6.3

UMG-ICT — Tue, 19 Jul 2011 09:58:56 GMT

After we upgraded hp sim from 6.1 to 6.3 the column head for the contract and warranty status shows up like "label". When we hover the mouse over it shows up like "tooltip". See screenshot

any ideas on how to fix this?

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

fred Passeron — Fri, 22 Jul 2011 11:42:14 GMT

This can occutr on previuos versions of HP SIM as well...

here is a fix:

1/ - Close HP SIM application (WebUI)

2/ - Stop the HP SIM Service

3/ - Copy the file CWStatusSourceReg.properties from the ISEE config directory

(C:\Program Files\Hewlett-Packard\RemoteSupport\config) to the HP SIM setup directory

(C:\Program Files\HP\Systems Insight Manager\setup).

4/ - Start the HP SIM Service

5/ - Open the HP SIM application - the column should be labeled once again as CW :manwink:

Hope this help

Fred

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

UMG-ICT — Fri, 22 Jul 2011 11:55:56 GMT

Fred, this solved the problem, excellent!

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

fred Passeron — Fri, 22 Jul 2011 12:23:29 GMT

Don't forget kudos then :smileyhappy:

fred

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

shocko — Mon, 24 Oct 2011 12:14:46 GMT

I just applied the latest sept/oct hotfix and the issue was back. Applied the fix listed about whihc worked great. Thank you

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

Dean Duensing — Thu, 15 Dec 2011 16:51:49 GMT

We recently re-installed SIM 6.3 and I seem to have lost ALL contract and Warranty option. There is no "options" task to perfrom CW discovery, and the column is missing completely from the environment. Did I miss something in the setup, or do I need to configure a component somewhere?

Thanks ahead of time!

Re: Contract and warranty status column head not displayed correctly since upgrade to 6.3

shocko — Thu, 15 Dec 2011 16:53:57 GMT

Hi,

Have you installed the latest version of the Insight Remote Support Advanced client?