topic Re: Pager Configuration in Server Management - Systems Insight Manager

Pager Configuration

Cip Dacanay — Thu, 09 Dec 2004 11:33:32 GMT

I'm having trouble getting paging to work. Anyone have any tips? Our provider supports TAP. I can use hyperterminal to dial and connect to the paging controller. I setup event handling to send an email and send a page but I only get the email. (server up or down)

Here's the action status details:
Timeout waiting for the pager service to start the TAP protocol. Phone:9,206******* Pin: 206*******

Using SIM 4.1 SP1 on Win2K DL360 modem connected COM1

Also, if anyone has a better way to test if it works then bouncing the server, it would be much appreciated. I wish there was a send test message in configuration.

Re: Pager Configuration

Rob Buxton — Thu, 09 Dec 2004 18:22:04 GMT

I can't really help you on the first part except to suggest you might want to look at a custom command.

To test, the HP Managements Agents GUI (in Control Panel) has an snmp trap send button that generates a Major Alert, you could use that event for the initial testing.

Re: Pager Configuration

Jon Ward — Fri, 10 Dec 2004 23:13:11 GMT

Instead of sending a page, you can send it as an SMS formatted email. Many phones and pagers have email addresses, in which they can accept text only messages upto a certain point, i.e. 128 characters.

Re: Pager Configuration

Cip Dacanay — Sat, 11 Dec 2004 00:29:55 GMT

Thanks. We want to use the modem in addition to the email option.

Re: Pager Configuration

Jon Ward — Sat, 11 Dec 2004 10:44:38 GMT

Consider upgrading to hp Systems Insight Manager 4.2, if you have not done so already. Upgrading should refresh your installation and may fix your problem.

Refer to http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=522474

Re: Pager Configuration

Cip Dacanay — Mon, 20 Dec 2004 14:55:34 GMT

Reinstalling fixed it. Rather forceful way of fixing the problem but it worked. Problem now is the Email portion doesn't seem to work now. Oh well...