https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876184#M44668 The HP SIM application "shells out" on the central management server using SSH. In that shell it uses the setupc.exe of the Support Pack and passes it the remote system's name and the credentials.<BR /><BR />The error indicates that the HP SIM application does not have a matching SSH key for the local device. Check the SSH whitepaper at <A href="http://www.hp.com/go/hpsim" target="_blank">http://www.hp.com/go/hpsim</A> --&gt; Information Library Mon, 20 Dec 2004 15:51:08 GMT David Claypool 2004-12-20T15:51:08Z https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876183#M44667 I have the 7.10 Support Pack cataloged in our database and I'm try to install it onto a Windows 2003 server using a task. I select Deploy -- Initial Proliant Support Pack Install and set all configuration parameters. When the task runs it returns an error indicating Authentication Failure. I supplied a valid administrator username/password (same account SIM service is running as) and I tried using the local admin account so I'm not sure where the authentication failure is happening. Mon, 20 Dec 2004 15:37:54 GMT https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876183#M44667 Steve Giordano 2004-12-20T15:37:54Z https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876184#M44668 The HP SIM application "shells out" on the central management server using SSH. In that shell it uses the setupc.exe of the Support Pack and passes it the remote system's name and the credentials.<BR /><BR />The error indicates that the HP SIM application does not have a matching SSH key for the local device. Check the SSH whitepaper at <A href="http://www.hp.com/go/hpsim" target="_blank">http://www.hp.com/go/hpsim</A> --&gt; Information Library Mon, 20 Dec 2004 15:51:08 GMT https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876184#M44668 David Claypool 2004-12-20T15:51:08Z https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876185#M44669 So in order for me to be able to deploy the Support Pack (or any software updates) I need to have the OpenSSH service installed on the CMS and every client? Tue, 21 Dec 2004 15:12:44 GMT https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876185#M44669 Steve Giordano 2004-12-21T15:12:44Z https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876186#M44670 No, only on the CMS. Also, this is only necessary for the "initial" install for a system that does not have the PSP and Version Control Agent. Once VCA is out there a secure task using HTTPS and trust relationships among HP SIM and the agents are used. In the absence of that, the Initial PSP install uses OS security. Tue, 21 Dec 2004 18:39:54 GMT https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876186#M44670 David Claypool 2004-12-21T18:39:54Z https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876187#M44671 Ah -- ok. Making more sense now. I'll give it a shot and see if the Authentication errors go away. Thanks. Fri, 24 Dec 2004 09:31:28 GMT https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876187#M44671 Steve Giordano 2004-12-24T09:31:28Z https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876188#M44672 Resolved. Wed, 29 Dec 2004 09:16:37 GMT https://community.hpe.com/t5/server-management-systems/sim-4-2-support-pack-install-through-vc-agent/m-p/4876188#M44672 Steve Giordano 2004-12-29T09:16:37Z