topic SP4 Upgrade - Gocha in Server Management - Systems Insight Manager

SP4 Upgrade - Gocha

Scott_278 — Wed, 08 Feb 2006 10:49:10 GMT

Watch out. Just upgraded to SP4, now the web page is not responding.

Re: SP4 Upgrade - Gocha

Eric Summers_1 — Wed, 08 Feb 2006 11:35:52 GMT

Yeah, you and me both. There are many days when I miss the win32 application....

Re: SP4 Upgrade - Gocha

Scott_278 — Wed, 08 Feb 2006 11:53:45 GMT

I just received four alerts. So functionally SIM must be working - I just can't seem to get the login page to appear.

Re: SP4 Upgrade - Gocha

Scott_278 — Wed, 08 Feb 2006 14:17:51 GMT

I had to downgrade to SP3 by editing the mxversion.props file and changing the value of SimInternalRevision to soemthing lower (such as C.05.00.00.00). Then I applied SP3. That seemed to get me back up and running without any major problems so far.

Re: SP4 Upgrade - Gocha

Darrin Rawls — Wed, 08 Feb 2006 15:06:54 GMT

Yes, looks like you found something, but we have a workaround. You should only have this issue if you have upgraded from SP3 to SP4 AND you did not install HP SIM in the default directory (i.e. c:\program files\....).

Stop the HP SIM service. Go to \jboss\server\hpsim\conf\jboss-service.xml and open that in an editor (like notepad). Be careful of the path as there are several files like this - you need this specific one. Look on line 450 of the file and that has the installed path of HP SIM (will have the default of c:\program files...) and change it to where you have HP SIM installed - for instance "c:\mySIM".

The actual edited line should look like this for this example file:/C:\mySIM\hpwebadmin\webapps

Let me know if this does not solve your problem!

Re: SP4 Upgrade - Gocha

Scott_278 — Wed, 08 Feb 2006 15:17:34 GMT

YES, that resolved the problem. I had installed to E:\

Great support, thanks very much!

Re: SP4 Upgrade - Gocha

Scott_278 — Wed, 08 Feb 2006 15:18:41 GMT

Solution posted by HP tech resolved

Re: SP4 Upgrade - Gocha

Darrin Rawls — Wed, 08 Feb 2006 15:19:11 GMT

This is called 'back door support' and not the valid way of logging support calls - fyi. I just happened to catch this one...

Always log a support case; they had been notified about this. In case you hadn't...

Glad to hear this resolved it though!

-Darrin

Re: SP4 Upgrade - Gocha

Jason_212 — Tue, 21 Mar 2006 17:56:28 GMT

Thanks for the infromation from this thread. I was at SIM 4.0 SP2 and tried going to SIM 4.0 SP4. I had the same issue and had to do the same thing in here to get it to work.