https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974849#M47291 Are your other agent services running? The VCA does not get the version information itself - the foundation agent service collects the version information and the VCA picks it up out of a table.<BR /><BR />-Rich Fri, 21 Apr 2006 09:40:32 GMT Rich Purvis 2006-04-21T09:40:32Z https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974848#M47290 I have installed PSP 7.50 on 2 windows 2003 ervers and the HP ProLiant Remote Monitor Service for Windows does not upgrade from 5.1.2195.0 Version 5.2.2195.0. I have tried running cp005764.exe and this installs but after a reboot the VCA still reports version 5.1.2195.0 is installed. I have a yellow warning triangle because this will not install.<BR /><BR />any help<BR /><BR />steven Fri, 21 Apr 2006 05:19:03 GMT https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974848#M47290 Steven Baillie 2006-04-21T05:19:03Z https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974849#M47291 Are your other agent services running? The VCA does not get the version information itself - the foundation agent service collects the version information and the VCA picks it up out of a table.<BR /><BR />-Rich Fri, 21 Apr 2006 09:40:32 GMT https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974849#M47291 Rich Purvis 2006-04-21T09:40:32Z https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974850#M47292 yes the other agents are running.<BR /><BR /><BR />steven Fri, 21 Apr 2006 09:43:57 GMT https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974850#M47292 Steven Baillie 2006-04-21T09:43:57Z https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974851#M47293 select the allow force downgrade option.<BR /><BR />Even though it is not a downgrade it seems to the the upgrade occur. Tue, 25 Apr 2006 14:01:43 GMT https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974851#M47293 Steve Laber 2006-04-25T14:01:43Z https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974852#M47294 I uninstalled the Remote Monitor Service and then installed the newest version.<BR /><BR />Hopefully HP will take note of this bug.<BR /><BR /><BR />thanks<BR /><BR /><BR /><BR />steven Fri, 28 Apr 2006 06:59:02 GMT https://community.hpe.com/t5/server-management-systems/psp-7-50-and-remote-monitor-service-for-windows/m-p/4974852#M47294 Steven Baillie 2006-04-28T06:59:02Z