topic Re: System Management Home Page Install Error in Server Management - Systems Insight Manager

System Management Home Page Install Error

Brad Keyes — Wed, 20 Sep 2006 13:19:01 GMT

Upgrading SMHP on a Windows 2003 server (Citrix server) from 2.1.2 to 2.1.5 and get an error box labeled "Feature transfer error" and the text in the box has the following:

Feature: Disk <1>
Component:
File:
Error: Catastrophic failure

Any ideas what the problem might be?

Re: System Management Home Page Install Error

sandeep_raman — Wed, 20 Sep 2006 13:42:31 GMT

Hello Brad,

Please paste the log from %SYSTEMDRIVE%\CPQSETUP\CPQSETUP.LOG

SRH

Re: System Management Home Page Install Error

Brad Keyes — Tue, 26 Sep 2006 08:12:58 GMT

Tried this again this morning, same results.

This seems to be a problem only on Citrix servers, if that helps.

Thanx for the help.

Re: System Management Home Page Install Error

Brad Keyes — Fri, 29 Sep 2006 10:16:36 GMT

I found that if I delete the registry key, HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\{3C4DF0FD-95CF-4F7B-A816-97CEF616948F}, I was able to install Homepage updates.

Re: System Management Home Page Install Error

sandeep_raman — Fri, 29 Sep 2006 10:56:09 GMT

Thanks for sharing this information.It'll be useful across.

SRH