topic Re: Error when performing a data collection in Server Management - Systems Insight Manager

Error when performing a data collection

Mazda — Tue, 17 Apr 2007 00:43:33 GMT

I get the following error when performing a data collection

This system does not have any supported instrumentation.
Root Cause: Identification failed to detect any supported instrumentation (e.g. SNMP, DMI, WBEM) on this system.
Corrective Action: Check network and configuration of target system. Check the following pages to ensure appropriate credentials and data are provided: Global Protocol Settings, System Protocol Settings, WMI Mapper Proxy. Rerun Identification and then Data Collection.

I have configured SNMP the exact same way it appears on another server which is working fine. I can not repair for what ever reason.

Re: Error when performing a data collection

Daniel Leblanc — Tue, 17 Apr 2007 09:21:06 GMT

Tip en geting HELP:

Apply you re points

Re: Error when performing a data collection

Daniel Leblanc — Tue, 17 Apr 2007 09:23:02 GMT

It could be HP agent ,what version do you have, if i remeber well it latest version is 7.70

Re: Error when performing a data collection

Mazda — Tue, 17 Apr 2007 17:26:43 GMT

Daniel, I will apply points as soon as I get this all sorted. I can not see where I can pre allocate points.....

The version of the agent is 7.70.0.0.

Re: Error when performing a data collection

Rob Buxton — Tue, 17 Apr 2007 22:33:19 GMT

There's a couple of posts on a similar thread.
I may have read it wrong but on one of the posts you mention older agents.

If a server is Unknown then HPSIM has determined there is a management protocol but doesn't have the required access, Unmanaged means it cannot even detect any protocols.

Clicking on the server name and expanding the Product description will identify the protocols it has found.

SNMP needs to be correct, that means HPSIM needs to be an allowed host and the community names need to match.
You can replicate these settings but HPSIM will need a suitable account and password to login, otherwise do it directly from the server.
You can then follow this up by configuring the Management Agents with the appropriate Trust and installed Certificate.
I've posted a process for using a baseline that contains just the SMH to deploy this. Again, it will require a domain account / password for the deployment.

Re: Error when performing a data collection

Mazda — Tue, 17 Apr 2007 23:57:02 GMT

Thanks Rob.

Just to clarify, I am running version 7.7 of the agents. PSP v 7.7 is on the system.

OK I have read you previous posts and performed all I believe I need to perform regarding SNMP. I then run an Identify task which produces the following results -

Starting identification process...
Checking for known running web servers.
Checking for System Management Home Page and other HP web agents.
Received a response from the system management homepage, this system supports SMH.
Checking for WBEM support on system.
This system does not have any SMI-S CIMOM installed
This system doesnÂ´t have a server CIMOM installed, or cannot connect to it using all credentials specified
Running WBEM rules based identification.
Cannot get ComputerSystem WBEM/WMI data from the system
Running WS-Man identification.
Checking for SNMP support on system.
The system responded to a SNMP request, it supports SNMP.
Running SNMP base Cluster identification using common cluster MIB.
This was not a system with the common cluster MIBs supported.
Running HP ProLiant management agent identification
System has the SNMP ProLiant server (foundation) agents installed, adding system type.
Running HP NetServer identification.
System supports the NetServer SNMP agent, adding system type
Running HP-UX SNMP identification.
System does not have the HPUX SNMP agents installed.
Running SNMP System Type Manager identification.
No matching SNMP System Type Manager rule was found.
Checking for DMI protocol support.
The system does not have Windows DMI support.
Running DMI System Type Manager identification.
The system does not have Windows DMI support.
Running HP-UX DMI identification.
The system does not have HP-UX DMI support.
Running HP/Compaq Desktop identification.
The system does not have Windows DMI support.
Running HP DMI Desktop identification.
The system does not have HP DMI Desktop support.
Running Generic DMI identification.
The system does not have Generic DMI support.
Checking for SSH protocol support.
The SSH protocol is not supported on this system
Running Storage identification.
Did not detect WBEM support on this system. Will not attempt storage identification. If this is a storage host, check WBEM credentials and make sure the providers and CIMOM are operational on the host.
Storage identification completed.
Running HP Service Guard Identification.
The system is not part of HP Service Guard cluster
idPluginStart.IPMCompatible
Running VM identification.
Checking for license data on system.
SMH trust status is true.
Running limited data collection for common attribute.
Done with limited data collection, checking retrieved data.
Building system relationships.
System identification done with this system.

This says, if I am readinf it correctly that SNMP is OK and yet it is still registered as unknown...

STOP

As I was typing I checked again. It looks as if as though it has worked - just took some time.
Thanks for you help so far.

Re: Error when performing a data collection

Rob Buxton — Wed, 18 Apr 2007 04:43:31 GMT

Well it has detected SNMP, hence the Unknown.

What kind of server is this?

The fact it's detected SNMP doesn't mean it has access to the information. It's just got as far as getting an snmp acknowledgement. You need community names set up in HPSIM and on the remote agent, the names have to match and they are case-sensitive.

Another way of testing this is to go into the Options->Manage System Types and just start by creating a new type and getting the MIB info from a server. You just need the IP Address. You should be able to get an snmp response from the server.

Re: Error when performing a data collection

Mazda — Wed, 18 Apr 2007 06:08:49 GMT

Thanks ROb. Sorted.

There are a few more issues I will post soon :-)

Re: Error when performing a data collection

Mazda — Wed, 18 Apr 2007 06:09:50 GMT

sorted