topic Re: wrong health status in Server Management - Systems Insight Manager

wrong health status

Bienz Robert — Wed, 26 Dec 2007 16:00:27 GMT

i have a server in HPSIM 5.1 with minor health status. the System Management Homepage sho "no failed/degraded items".

i have removed the server from sim and added again. same status.

any idea?

Re: wrong health status

T. Vander Auwera — Thu, 27 Dec 2007 08:21:54 GMT

Does this server have a Remote Insight board installed?

Thanks

Tristan

Re: wrong health status

Bienz Robert — Thu, 27 Dec 2007 09:38:21 GMT

Hello Tristan
yes this server has a Embedded RILO and the Status in SIM is also minor

Robert

Re: wrong health status

T. Vander Auwera — Thu, 27 Dec 2007 09:47:13 GMT

Ok.
Please check if this Customer Advisory does apply to your situation: "HP Systems Insight Manager Displays Degraded Health Status but No Degraded Items Displayed in System Management Homepage on ProLiant Servers configured with a RILOE and Running HP Insight Management Agents for Windows Version 7.60"

To access the document, open the www.hp.com page and insert the reference c00816350 in the search field.

Let us know the result.

Tristan

Re: wrong health status

Bienz Robert — Thu, 27 Dec 2007 11:15:54 GMT

Hello Tristan
the server os is windows 2000 and the insight agents 7.60. i have not found newer agents for w2k

Thanks for feedback

Re: wrong health status

T. Vander Auwera — Thu, 27 Dec 2007 12:15:30 GMT

Hi Robert,

There is a registry workaround for this.

Be careful when making changes to your registry, be sure to know what you do with regedit.

The registry workaround is the following:

HKEY_LOCAL_MACHINE\SYSTEM\CompaqServer\RemoteInsight\MibStats.
The second byte of the value is the Mib condition.
02 = normal(healthy)
03 = degraded(failed).

If nothing else is degraded in the SMH and this value is "03" then this is the problem .

Manually change this value in the registry from the "03" to "02".
Once SIM performs its next HW Status Polling Task the server will no longer be degraded.
However, if the agents or the server is restarted the workaround would have to be performed again.

HTH,

Tristan

Re: wrong health status

Bienz Robert — Fri, 28 Dec 2007 06:10:16 GMT

Hello Tristan
problem solved, thank you verry much

Re: wrong health status

Bienz Robert — Fri, 28 Dec 2007 06:14:17 GMT

registry

Re: wrong health status

T. Vander Auwera — Fri, 28 Dec 2007 07:30:28 GMT

Just wish to add the alternative is to connect an external power supply module to the RIB.