https://community.hpe.com/t5/server-management-systems/remote-support-configuration-and-services/m-p/5090001#M49864 Since upgrading to Remote Support Client A.05.05 I am now getting the following message <BR />Could not load the Remote Support Customer Information file.<BR />Please refer to the Support Documentation for resolution steps<BR /><BR />i have also installed Web Based Enterprise Services (WEBES) v5.1.<BR /><BR /><BR />any ideas<BR /><BR /><BR /><BR />steven Mon, 28 Jan 2008 13:20:29 GMT Steven Baillie 2008-01-28T13:20:29Z https://community.hpe.com/t5/server-management-systems/remote-support-configuration-and-services/m-p/5090001#M49864 Since upgrading to Remote Support Client A.05.05 I am now getting the following message <BR />Could not load the Remote Support Customer Information file.<BR />Please refer to the Support Documentation for resolution steps<BR /><BR />i have also installed Web Based Enterprise Services (WEBES) v5.1.<BR /><BR /><BR />any ideas<BR /><BR /><BR /><BR />steven Mon, 28 Jan 2008 13:20:29 GMT https://community.hpe.com/t5/server-management-systems/remote-support-configuration-and-services/m-p/5090001#M49864 Steven Baillie 2008-01-28T13:20:29Z https://community.hpe.com/t5/server-management-systems/remote-support-configuration-and-services/m-p/5090002#M49865 Just to let everbody know that I had to do a manual install of webes and remote support client to get this to work.<BR /><BR />steven Thu, 31 Jan 2008 10:52:53 GMT https://community.hpe.com/t5/server-management-systems/remote-support-configuration-and-services/m-p/5090002#M49865 Steven Baillie 2008-01-31T10:52:53Z