https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125847#M50550 You would need to delete registeries under [HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\ISEESWM]. Also, consider checking within add/removed progams if "isee_cms_swmagent" is present. Ideally, it should not appear there.<BR /> Thu, 21 Aug 2008 12:29:06 GMT jaywardhan 2008-08-21T12:29:06Z https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125846#M50549 I have uninstalled the Remote Support Pack that came with HP SIM 5.2 SP2. When I go to reinstall the Remote Support Pack it will not install be because it thinks it is still installed.<BR /><BR /><BR />How can I properly ininstall and force the program to install.<BR /><BR /><BR />steven Thu, 21 Aug 2008 11:50:17 GMT https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125846#M50549 Steven Baillie 2008-08-21T11:50:17Z https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125847#M50550 You would need to delete registeries under [HKEY_LOCAL_MACHINE\SOFTWARE\Hewlett-Packard\ISEESWM]. Also, consider checking within add/removed progams if "isee_cms_swmagent" is present. Ideally, it should not appear there.<BR /> Thu, 21 Aug 2008 12:29:06 GMT https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125847#M50550 jaywardhan 2008-08-21T12:29:06Z https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125848#M50551 Perfect<BR /><BR />I needed to uninstall the isee_cms_swmagent as well as removing the entries from the registry.<BR /><BR /><BR />100%<BR /><BR />10 points<BR /><BR /><BR />steven Fri, 22 Aug 2008 11:57:12 GMT https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/5125848#M50551 Steven Baillie 2008-08-22T11:57:12Z