topic Re: After Upgrade to 5.3 Insight manager service needs restart daily in Server Management - Systems Insight Manager

After Upgrade to 5.3 Insight manager service needs restart daily

Russ Todd — Thu, 05 Feb 2009 18:43:54 GMT

After upgrading my SIM from 5.2 to 5.3 I now have a issue where each day I need to restart the hp systems insight manager service because I cannot get to the system status pages. Each day I get the error "communication with HP SIM server has been lost"

I do not see any application or system events in the log to indicate any service has stopped, just the opposite really. nothing seems to have stopped runing , just not responding.

The task manager shows that the mxdomainmgr service is consuming about a 1GB ram - which constant through the day.

I have about 400 systems being monitored.

Any thoughts of where I could look for the issue?

Central management server:

Operating system: Windows 2003 R2 ENT 64 SP2
Version: Systems Insight Manager 5.3 - Windows
Build version: C.05.03.00.00
Build date: 2008-12-10 15:46
Patches:
HP BladeSystem Integrated Manager 3.5
HP Insight Power Manager 2.0
HP Virtual Machine Management Pack 3.6
Remote Support Configuration and Services 1.0

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Brian Hahne — Fri, 06 Feb 2009 20:10:38 GMT

I bet you have the same issues I do, and

Look in your logs folder...
\\...\Program Files\HP\Systems Insight Manager\logs

look at mxdomainmgr.0.log

see if you have java out of memory errors.

seems to be a something people are getting

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Russ Todd — Fri, 06 Feb 2009 20:32:02 GMT

I don't see anything specifc to memory errors. I did a straight search for "memory" to see if I could find anything that linked to Java out of memory.

I include the past 4 logs, maybe you know better what to look for...To confirm this is the problem.

Additional information: over the past couple of days I have only restarted the insight manager service, today I rebooted the entire machine.

Any additional ideas are appreciated.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Torben Holm — Sat, 07 Feb 2009 09:54:41 GMT

IÂ´ve just upgraded to SIM 5.3. I also have to restart SIM to get it working again. The server consumes a lot of memory now.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

AdamJ — Mon, 23 Feb 2009 08:06:16 GMT

II have the same problem. Has anyone managed to resolve this?

Re: After Upgrade to 5.3 Insight manager service needs restart daily

SJO EGGER — Mon, 23 Feb 2009 10:41:06 GMT

hello

same problem - call still open at HP. no idea at this moment.
did not update to 5.3 at this time would be the best.

just one question: which database did you have?

regards
roland

Re: After Upgrade to 5.3 Insight manager service needs restart daily

James Kennedy_4 — Mon, 23 Feb 2009 12:34:29 GMT

I'm having the same problem as well. Brand new server build with fresh install of SIM 5.3. Attached to remote SQL 2005 database server.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

JKytsi — Wed, 25 Feb 2009 07:35:52 GMT

And same here too ... SIM just dies.

updated from 5.2.2 to 5.3 oracle DB

mxdomainmgr service takes ~1,3GB memory
and 2500 systems to manage

I have enabled some debugging in SIM

INFO [HPSIM_DEBUG] [MapleConnection-5] WARNING: Result set not closed? for ID: updateHProductName Developers Please fix this

Re: After Upgrade to 5.3 Insight manager service needs restart daily

JKytsi — Wed, 25 Feb 2009 07:54:27 GMT

Is there any downgrade path to SIM 5.2.2 ?

ERROR [JDBCTransaction] Commit failed
java.sql.SQLException: IO-poikkeus: No buffer space available (maximum connections reached?): recv failed
25 helmi 09:38:24,504 INFO [WebappClassLoader] Illegal access: this web application instance has been stopped already. Could not load org/apache/axis/configuration/EngineConfigurationFactoryServlet.class. The eventual following stack trace is caused by an error thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access, and has no functional impact.
25 helmi 09:38:24,504 INFO [WebappClassLoader] Illegal access: this web application instance has been stopped already. Could not load org/apache/axis/configuration/EngineConfigurationFactoryDefault.class. The eventual following stack trace is caused by an error thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access, and has no functional impact.
25 helmi 09:38:25,692 INFO [TransactionManagerService] Stopping recovery manager
25 helmi 09:38:26,942 INFO [Server] Shutdown complete
Shutdown complete
Halting VM

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Brian Hahne — Fri, 27 Feb 2009 15:11:27 GMT

That sure would be nice.
V5.3 (plus ILO hotfix) is useless if you need it to stay up more than 24 hours.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Gus Tonsay — Mon, 02 Mar 2009 18:16:15 GMT

SIM 5.2 SP2 is freezing daily as well. (6-8 hours) This is an install done by HP GDS.

The question is which version is stable?

5.1 SP1
5.2 SP1

I've been seeing in the forums that 5.2 SP2 and 5.3 are both unstable.

Survey says...?

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Darrin Rawls — Mon, 02 Mar 2009 19:22:07 GMT

Is this just base HP SIM or is it full ICE? Is everyone seeing this in a VM?

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Rob Buxton — Mon, 02 Mar 2009 19:24:34 GMT

I do have the occasional issue with our 5.2.2 version freezing, it's usually DB locking.
5.3 has a number of issues here. Freezing up being the main one. That seems to be a Java issue.
5.2.2 is more stable in my view.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Russ Todd — Mon, 02 Mar 2009 19:26:51 GMT

My configuration is not a VM. Physical Hardware.

I am still seeing the issue. My system was completly stable using 5.2.2

I am using SQL server 2005 with SP3.

This is a standalone HPInsight only setup, no ICE.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Gus Tonsay — Mon, 02 Mar 2009 19:38:05 GMT

It is on a physical server. The setup is the entire ICE package, brand new install.

HP BL460c
WIN2K3 32 STD
4GB RAM
SQL 2005
SIM 5.2 SP2
RDP 6.8 (378)

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Darrin Rawls — Mon, 02 Mar 2009 19:42:55 GMT

Okay, if you can make sure there are some support cases that will help. On a problem server, if you can run a simcapture via the command prompt and email it to me that would be good (provided its not over 10MB).

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Russ Todd — Mon, 02 Mar 2009 19:45:31 GMT

How big would you expect it to get in 1 day? I've got 400 + systems being monitored.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Darrin Rawls — Mon, 02 Mar 2009 19:49:31 GMT

simcapture will pull together several logs and place them in a zip. Depends on older logs that would still be around (is the major delta point); else it would be under the limit.

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Gus Tonsay — Mon, 02 Mar 2009 21:17:18 GMT

Ran simcapture in ..\Program Files\Systems Insight Manager\lbin\simcapture

Emailing simcapture.zip

Re: After Upgrade to 5.3 Insight manager service needs restart daily

Darrin Rawls — Mon, 02 Mar 2009 21:18:04 GMT

uh, send it to me :)