topic Cannot get system hardware data from WBEM / WMI providers in Server Management - Systems Insight Manager

Cannot get system hardware data from WBEM / WMI providers

Ben Field — Tue, 18 May 2010 19:50:11 GMT

I have a new deployment of HP SIM 6.0 and I'm trying to run discovery on our 50 or so ProLiant Systems. However, some of our Windows systems continually get major errors during discovery:

The system cannot be identified properly for HP SIM to manage; unable to get one or more of the following: model, serial number or unique identifier (UUID). For management processors, verify the system is running the latest firmware. For Linux based operating systems, you must have dmidecode installed, enable the PermitRootLogin and PasswordAuthentication in sshd, and use root sign-in credential. For HP-UX, verify the sign-in credential. For Windows, check if WMIMapper is configured correctly on the CMS and verify the sign-in credential.

Specifically, the point in the discovery results that differs from the systems getting discovered correctly is this:

* Running WBEM rules based identification...
Minor: Identification cannot get computer system hardware data from the WBEM / WMI providers.

All of our Windows systems are using WBEM as data source, and have the latest ProLiant support pack, firmware, and drivers installed. The sign-in credentials are valid and have administrative privileges on the systems. The Windows firewall is disabled and all HP services and agents are running and haven't generated any errors.

Does anyone know how to troubleshoot this further?

Re: Cannot get system hardware data from WBEM / WMI providers

David Claypool — Mon, 24 May 2010 13:47:41 GMT

To check that you can successfully communicate from the CMS to the target via WMI, use the WMI command shell in Windows. Get to a command prompt and type:

wmic /node:"HOST" bios get serialnumber

This assumes you have a valid security context with the remote node. If you don't, you can validate to the node by doing a "net use" or something.

Re: Cannot get system hardware data from WBEM / WMI providers

Ben Field — Mon, 24 May 2010 18:01:21 GMT

I'm able to successfully query the serial number with wmic, but I still get the error when running discovery. Any other suggestions?

Re: Cannot get system hardware data from WBEM / WMI providers

Ben Field — Mon, 24 May 2010 18:32:27 GMT

Needed to turn off user account control.

Re: Cannot get system hardware data from WBEM / WMI providers

michaelcdn — Thu, 15 Jul 2010 20:15:55 GMT

Ben.

I have a similar problem where did you " Needed to turn off user account control."

Michael

Re: Cannot get system hardware data from WBEM / WMI providers

Ben Field — Thu, 15 Jul 2010 20:44:14 GMT

http://technet.microsoft.com/en-us/library/cc709691%28WS.10%29.aspx

Re: Cannot get system hardware data from WBEM / WMI providers

Ben Field — Thu, 15 Jul 2010 20:46:25 GMT

Had to turn it off for the Administrative account I was using to access each of the systems to be discovered.

Re: Cannot get system hardware data from WBEM / WMI providers

ITSCAC — Sat, 05 Feb 2011 12:54:17 GMT

I have solved this problem by remove unnecessary SMI-S CIMOM Pegasus or MSA SMI-S.

Re: Cannot get system hardware data from WBEM / WMI providers

Angel Garcia Merino — Mon, 25 Apr 2011 13:16:48 GMT

I have the same, problem, but I don't know how to remove the unnecessary SMI-S, please could you tell me how to do it?