topic Re: Predictive failure - no snmp trap in Server Management - Systems Insight Manager

Predictive failure - no snmp trap

sdb_2 — Wed, 08 Sep 2010 11:20:10 GMT

Hi,

We have a system which reports "Predictive failure” state for a disk in the System Management Homepage. HPSIM also reports a “warning” state for this server, but we didn’t receive any alert from it.
Hpvca, hp-health, hp-snmp-agents, hpsmhd and hp-smh-templates are installed on the system:

#; rpm -qa | grep hp
hpvca-6.1.0-5
hpsmh-6.1.0-103
hp-smh-templates-8.3.0.9-13
hp-health-8.4.0.36-32
hp-snmp-agents-8.4.0.30-29

SNMP is also configured to send traps to the hpsim server. This has been working in the past so configuration should be correct.
Although, we still didn’t receive any alert for the “predicitive failure” state of the disk.

Has anyone seen this problem before? How can I test if we receive any alerts from the server (without rebooting it...)

Thanks

Re: Predictive failure - no snmp trap

BPE — Wed, 08 Sep 2010 21:01:03 GMT

Did you send a test trap from the SMH ->Setting->snmp page of your sever?

Perhaps you had a security change on your system during an OS update or patch.

If you do not get trap inside SIM
check the SMH log file for some hints.

Re: Predictive failure - no snmp trap

sdb_2 — Thu, 09 Sep 2010 05:02:58 GMT

sudo is not configged on this server, so sending a test trap doesn't seem to be possible...
Can I check if the server tried to send an snmp trap indicating the "predictive failure" problem?

Re: Predictive failure - no snmp trap

BPE — Thu, 09 Sep 2010 06:16:32 GMT

Have you tried a low threshold value for the disk space?

I do not think that the traps work if sudo is not configured.

If you have also IRSA configured I would open a service call at HP. If SIM and monitored system should have warranty or a service contract you can open a HW call on the topic RSP/ Support Tools.

Re: Predictive failure - no snmp trap

sdb_2 — Thu, 09 Sep 2010 06:53:51 GMT

Ok, we installed the snmptrap tool and that way sent a test message to the hpsim server. This works so there seems to be no problem with the snmp communication.
Problem here seems to be the severity of the "predicitive failure" state.
Does anyone know if it's possible to change te severity so an snmp trap will be sent when this predictive failure state occurs?

Re: Predictive failure - no snmp trap

sdb_2 — Thu, 09 Sep 2010 07:57:53 GMT

Solved!
We had to adjust the "#trapIf eth0" line in the /opt/hp/hp-snmp-agents/cma.conf config file.
When a server has more than 1 interface from where it sends snmp packets, you have to specify which interface the hp-snmp-agents should use to send snmp packets from.

Re: Predictive failure - no snmp trap

sdb_2 — Thu, 09 Sep 2010 07:58:12 GMT

see solution above