topic Re: VCRM / Service stops (7034) and loops in Server Management - Systems Insight Manager

VCRM / Service stops (7034) and loops

AWo — Thu, 04 Nov 2010 12:21:29 GMT

We're using VCRM 6.2.0.860 on W2K3 SP3. I had the sam eissue on an older version so I updated to the latest one. Th erepository was empty. I started with "update from hp" and the download started. Now the VCRM service stops again and again with event ID 7034 and the download loops. After the service has restarted the same files are downloaded and added to the catalog in a loop.

Any idea?

Re: VCRM / Service stops (7034) and loops

Jens Ey — Fri, 05 Nov 2010 06:35:21 GMT

Hi AWo,

I (and several other people here) have a problem with VCRM crashing during adding files to the catalog.

Have a look in the windows event log and search for a crashing application cpqsrhmo (that's VCRM).
I have the problem since 3 or 4 versions. At the moment HP is having a close look at this.

Jens

Re: VCRM / Service stops (7034) and loops

AWo — Fri, 05 Nov 2010 07:46:03 GMT

Yes, exactly that can be found in the event log. So there's nothing to do than just sitting and wait....?

Andreas

Re: VCRM / Service stops (7034) and loops

Jens Ey — Fri, 05 Nov 2010 07:55:37 GMT

It could help if you also opens a support case. HP ignored the problem now for more than one year. To open a support case you need VCRM installed on a physical server which has support (either by carepack or as 3y guarantee).

You can also install version 2.2.0.820. That one seems to be stable.

I will post in thread 1338912 the results of my support case (just enter the thread number in the search field).

Jens

Re: VCRM / Service stops (7034) and loops

AWo — Fri, 05 Nov 2010 08:43:29 GMT

I also opened a case via the 3yr warranty, but I'm not sure as this wil be accepted as this is not a harwdare issue.....I'll keep you updated and switch to the older version in the meanwhile.

Thanks!
Andreas

Re: VCRM / Service stops (7034) and loops

Jens Ey — Fri, 05 Nov 2010 08:51:39 GMT

Hi Andreas,

VCRM, HP SIM etc are covered by warrenty of the underlying hardware.

Jens

Re: VCRM / Service stops (7034) and loops

AWo — Wed, 10 Nov 2010 09:40:05 GMT

I opened a case and they told me:
1) Stop VCRM service.
2) Open the repository folder using explorer
3) Move the components (*.exe, *.tar.gz, *.rpm, *.scexe) not having associated "*.mnf" files out of repository folder & into some test folder.
4) Start VCRM

That helped for a short time but now the issue came back.

Re-opened the case...

AWo

Re: VCRM / Service stops (7034) and loops

TechGuru — Thu, 11 Nov 2010 07:46:13 GMT

Below are the few rpm files crashing VCRM, this sample batch file can be used to make them 0 KB files, so that VCRM will not crash & it will not download this components again from online.

Important: execute this batch file in repository folder.

makezero.bat
------------

echo off

IF NOT EXIST bonding-1.0.3-3.src.xml echo. 2>bonding-1.0.3-3.src.rpm

IF NOT EXIST bonding-1.0.4d-1.src.xml echo. 2>bonding-1.0.4d-1.src.rpm

IF NOT EXIST bonding-1.0.4h-1.src.xml echo. 2>bonding-1.0.4h-1.src.rpm

IF NOT EXIST bonding-1.0.4k-1.src.xml echo. 2>bonding-1.0.4k-1.src.rpm

IF NOT EXIST bonding-1.0.4q-1.src.xml echo. 2>bonding-1.0.4q-1.src.rpm

IF NOT EXIST bonding-1.0.4t-1.src.xml echo. 2>bonding-1.0.4t-1.src.rpm

echo. 2>bonding-1.0.0-6.src.rpm

echo. 2>bonding-1.0.1-2.src.rpm

echo. 2>bonding-1.0.2-6.src.rpm

echo. 2>bonding-1.0.3-12HP.src.rpm

echo. 2>bonding-1.0.4r-1.src.rpm

echo. 2>bonding-1.0.4f-1.src.rpm

echo. 2>bonding-1.0.4g-1.src.rpm

echo. 2>bonding-1.0.4o-1.src.rpm

echo. 2>bonding-1.0.4m-1.src.rpm

echo. 2>bonding-1.0.4v-1.src.rpm

echo on

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 08:23:08 GMT

Thanks!!! When do I have to run that batch?

AWo

Re: VCRM / Service stops (7034) and loops

TechGuru — Thu, 11 Nov 2010 08:28:34 GMT

when VCRM crash,

1) Run this batch file in repository folder to fix the crash.
2) Start the VCRM service & it should not crash now.

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 08:38:58 GMT

O.K., did it. I started the service and it is downloading files, which might be O.K. I'll wait now if it starts to reload files and if it crashes.

I'll keep you informed...

AWo

Re: VCRM / Service stops (7034) and loops

TechGuru — Thu, 11 Nov 2010 08:48:21 GMT

ok..

if you observe the VCRM crash again during catalog validation,

1) tell me the files VCRM downloaded
2) what is the recent .mnf file VCRM created

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 09:00:50 GMT

Huh, difficult, I do not know the exact point where the service crashes and which file it was working on at that time. I'll try...

AWo

Re: VCRM / Service stops (7034) and loops

TechGuru — Thu, 11 Nov 2010 09:04:51 GMT

you can sort files in repository folder by "modified date" or "created Date" to find the latest file VCRM used/created

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 09:07:59 GMT

Maybe that is the last file in the log before it shows that the service has been restarted...

AWo

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 09:14:31 GMT

Yes, I know, that's what I do but the service restarts and immedialtely starts do download again, so I see that there are new files coming but not if that was the one why the service crashed if I do not watch them dropping in the whole day (can take hours until it crashes).
It looks like there's some kind of list it is working on because after a crash it starts to download the files in the same order.

AWo

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 09:32:24 GMT

Great success. That has worked. Catalog validation has come to an end and the download is finished.

Many thanks, you saved my day!

Andreas

Re: VCRM / Service stops (7034) and loops

AWo — Thu, 11 Nov 2010 09:34:26 GMT

The batch in this thread didi it.