topic Re: Cannot install and start HP SIM 6.2 in Server Management - Systems Insight Manager

Cannot install and start HP SIM 6.2

Andrey Filippov — Tue, 09 Nov 2010 10:29:19 GMT

I am installing HP SIM 6.2 on Windows server 2003 using SQL Server 2005 Express. According to initconfig.log, the process comes to stage 14 "Initialization and Database Population" and then stops. Before this step, in stage 7 databases are created in the instance, so it does not look like a SQL connection problem.
Windows event logs shows messages "Restarting MxDomainManager" and "Restart was Successful" every 18 sec. All log files DTFServer_log4j.log, mxdtf.x.log, mxdomainmgr.x.log have size of 0, so I cannot give any further details unfortunately.
Any advice on what can be the cause of the problem or how to proceed with debugging will be appreciated.

Re: Cannot install and start HP SIM 6.2

Change_happens — Mon, 15 Nov 2010 08:30:02 GMT

stop hpsim service. go to hpsim directory
and run sim.bat on command prompt. that will tell you what exactly issue is. it could be ur environment variable issue also.

Re: Cannot install and start HP SIM 6.2

Andrey Filippov — Mon, 15 Nov 2010 10:13:46 GMT

Thanks for the advise, it's slightly more clear now. The sim.bat returns the error:

C:\Program Files\HP\Systems Insight Manager>mxdomainmgr
*** classPath=C:\Program Files\HP\Systems Insight Manager\j2re\lib\tools.jar;C:\
Program Files\HP\Systems Insight Manager\jboss\bin\run.jar
Error occurred during initialization of VM
Could not reserve enough space for object heap
ERROR: Cannot create Java Virtual Machine for mxdomainmgr.
ERROR: Cannot create Java Virtual Machine for mxdomainmgr.

However the new error seems strange for me. The server has 4 GB of RAM, and Windows task manager shows more than 2 GB physical memory available. "Commit charge" section shows "limit" >5Gb and "current" app. 1GB. So I do not understand why the JVM "cannot reserve enough space" in such environment . Any ideas?

Re: Cannot install and start HP SIM 6.2

Change_happens — Tue, 16 Nov 2010 05:58:36 GMT

cool, that says the problem. JVMheap ah!
set an entry in below property file
"c:programfiles\hp\system insight manager\config\globalsettings.props"

JVMMAXHEAP=1000

then again run sim.bat see if this time it starts. if doesn't work try with "500" (five hundred).

let me know result soon. :)

Re: Cannot install and start HP SIM 6.2

Andrey Filippov — Tue, 16 Nov 2010 08:27:41 GMT

Thanks much!
Setting JVM heap size to 500 solves the problem. Size equal to 1000 still did not allow SIM to start, but actually this is a problem of our server (which I can not understand, but this is another story :-)
Thank you very much again!

Re: Cannot install and start HP SIM 6.2

Andrey Filippov — Tue, 16 Nov 2010 08:29:01 GMT

Set JVMMAXHEAP=500

Re: Cannot install and start HP SIM 6.2

Change_happens — Tue, 16 Nov 2010 15:00:10 GMT

cool. good to know you have solved it.