topic Re: Waiting for the HP Systems Insight Manager web server. in Server Management - Systems Insight Manager

Waiting for the HP Systems Insight Manager web server.

Daniel Woodhouse — Mon, 17 Jan 2011 03:58:54 GMT

Hi there

I have been trying to install HP SIM 6.2. The install appears to finish with no problems. I restart the server and run the program and I get this message "Waiting for the HP Systems Insight Manager web server". There does not appear to be anything logged in the event viewer. Can anyone help me as to where to start looking for the problem?

I have it running on Server 2008 R2 64-bit, SQL Express 2005. I dont know if this has any effect but I also have WSUS running on the same server.

Thanks in advance.

Daniel.

Re: Waiting for the HP Systems Insight Manager web server.

LakshmiBN — Tue, 18 Jan 2011 05:19:50 GMT

In new browser try https://localhost:50000

Re: Waiting for the HP Systems Insight Manager web server.

City_Blue — Thu, 20 Jan 2011 17:27:24 GMT

is the service starting?

i had somthing simaler when the account used for sim got locked out

Re: Waiting for the HP Systems Insight Manager web server.

Daniel Woodhouse — Thu, 20 Jan 2011 19:53:23 GMT

I can get into it fine now thanks using the direct URL address.

Re: Waiting for the HP Systems Insight Manager web server.

LakshmiBN — Fri, 21 Jan 2011 08:29:12 GMT

Points?

Re: Waiting for the HP Systems Insight Manager web server.

SkinnyT — Tue, 16 Aug 2011 21:05:52 GMT

I tried that link and still got nowhere. IE just say Internet Exploere cannot disaply the webpage. Is anyone else still having this problem?

Re: Waiting for the HP Systems Insight Manager web server.

OCSupport — Mon, 30 Jan 2012 20:24:50 GMT

yep got the same issue... mine was working them on a scheduled reboot it just stopped... nothing in the event viewer.. great product

Re: Waiting for the HP Systems Insight Manager web server.

PeoplesChoiceCU — Mon, 30 Apr 2012 02:45:30 GMT

Anyone got an answer to this ?

HP SIM (ver 7) WAS working.. now, nothing... waiting for HP Systems insightr web server.. :-(

Re: Waiting for the HP Systems Insight Manager web server.

jim goodman — Mon, 30 Apr 2012 18:51:59 GMT

Typically if it was working and it isn't

Account lock is the usual suspect

When that popup comes up it is trying to access the database, if it can't access the db it'll just sit there until it times out.

What browser are you using?

Re: Waiting for the HP Systems Insight Manager web server.

CVBob — Fri, 24 Aug 2012 22:44:37 GMT

I had a similar issue. The HPSIM, OpenSSH and SQL Server had my account as the logon account when I installed HPSIM. When I changed my password and when back to use HPSIM, it go the "Waiting for the HP Systems Insight Manager web server" error. Use mxconfigrepo -c to check if DB has access. I was getting access errors there too. So,, I had to go back to each service and reset my password. Then, my account was embedded in the DB, so I had to run mxpassword -g to reset the password on the DB. BTW, if you're running Win2K8, run cmd line as admin. Also, give it about a minute to start up after you make the pw changes.

Re: Waiting for the HP Systems Insight Manager web server.

omsman — Wed, 28 Nov 2012 08:33:10 GMT

Hi, I am having the same problem. Were you able to resolve it? how? thanks :)

Re: Waiting for the HP Systems Insight Manager web server.

bhargav_joshi — Tue, 19 Feb 2013 20:52:58 GMT

When I removed proxy server from IE system insight manager page came up

Re: Waiting for the HP Systems Insight Manager web server.

Patrick_Bemis — Fri, 22 Feb 2013 18:57:24 GMT

Few steps I took to resolve the issue...

While checking the logs I found the following issues...

Windows Application

Error: 3 'HP Systems Insight Manager'

Configuration failed to complete due to the following exception:
HP Systems Insight Manager is not properly configured, cannot continue.
Execute 'mxinitconfig -a' to configure HP Systems Insight Manager.

C:\Program Files\HP\Systems Insight Manager\logs\mxdomainmgr.*

22 Feb 13:16:15,672 INFO [HPSIM_DEBUG] [Panic Logger-0] (MxLogSessionThread) Error pinging RMI service logRMI, service may still be starting

Basically I was lost at this point and figured oh well... This can't do anymore damage as I was about to rebuild the entire thing, so I figured what the heck.

'End process tree' for the following within the taskmgr:

mxdomainmgr.exe

cpqsrhmo.exe

mxdtf.exe

mxinventory.exe

Open a CMD Prompt

Change to the following directory> C:\Program Files\HP\Systems Insight Manager\bin>

run the following command from the above directory> mxinitconfig -a

Of course your results may vary, but this fixed my connection to the DB and I was able to connect as I did before using the SIM desktop icon.

Good luck!

Re: Waiting for the HP Systems Insight Manager web server.

SClark14 — Wed, 19 Feb 2014 17:03:10 GMT

I tired all the steps above and still getting this same error. It only comes after a reboot of the server during our monthly patch installs.

Re: Waiting for the HP Systems Insight Manager web server.

Andrew_Haak — Wed, 19 Feb 2014 19:22:12 GMT

Hello,

So when you reboot your SIM server it takes a long time to be online ? Or does it not come back at all?

Kind regards,

Andrew

Re: Waiting for the HP Systems Insight Manager web server.

HarryMcIntosh — Thu, 20 Feb 2014 15:38:32 GMT

Thanks! Stopping those tasks before doing the "mxinitconfig -a" did the trick!

Re: Waiting for the HP Systems Insight Manager web server.

Pizza_Nudel — Mon, 21 Dec 2015 07:33:23 GMT

thank you for this exelent hint, it fixed my issue in HP SIM 7.5