https://community.hpe.com/t5/server-management-systems/remote-support-software-installation-error/m-p/5308569#M52575 <P>Hello,</P><P>&nbsp;</P><P>I am trying to upgrade to version 5.6 but the install fails at Remote Support Configuration Collector Extension. The installtion log has the following entries:</P><P>&nbsp;</P><P>************************************************************************<BR />*** RSCCE installation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ***&nbsp;<BR />************************************************************************<BR />&nbsp;* Executing swm_create.bat<BR />&nbsp;&nbsp; Checking for existing HP Asset Configuration Services...<BR />&nbsp;* RSCCE update; $Revision: 1.19 $.<BR />&nbsp;* Checking pending files...<BR />&nbsp;* Backup HP Asset Path...<BR />&nbsp;&nbsp; HP Asset Path not found in registry.<BR />&nbsp;&nbsp; ...cannot save HP Asset path, no information.<BR />&nbsp;* Checking for HP Asset Core...<BR />&nbsp;&nbsp; HP Asset Core not found in registry.<BR />&nbsp;* Checking for HP Asset Configuration Service...<BR />&nbsp;&nbsp; HP Asset Configuration Service found in registry base.<BR />&nbsp;&nbsp; Detected 'HP Asset Configuration Service' installed, removing, prior upgrade ...<BR />&nbsp;* Remove HP Asset Configuration Service...<BR />&nbsp;&nbsp; Removal failed (1605).<BR />&nbsp;&nbsp; ...Failed to remove 'HP Asset Configuration Service'(1).<BR />&nbsp;&nbsp; Failed to prepare 'RSCCE' installation; skipping RSCCE update.<BR />*** RSCCE installation done&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ***&nbsp;</P><P>&nbsp;</P><P>Any insight into resolving this is appreciated.</P><P>&nbsp;</P><P>Thanks</P> Mon, 22 Aug 2011 20:58:21 GMT RajG 2011-08-22T20:58:21Z https://community.hpe.com/t5/server-management-systems/remote-support-software-installation-error/m-p/5308569#M52575 <P>Hello,</P><P>&nbsp;</P><P>I am trying to upgrade to version 5.6 but the install fails at Remote Support Configuration Collector Extension. The installtion log has the following entries:</P><P>&nbsp;</P><P>************************************************************************<BR />*** RSCCE installation&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ***&nbsp;<BR />************************************************************************<BR />&nbsp;* Executing swm_create.bat<BR />&nbsp;&nbsp; Checking for existing HP Asset Configuration Services...<BR />&nbsp;* RSCCE update; $Revision: 1.19 $.<BR />&nbsp;* Checking pending files...<BR />&nbsp;* Backup HP Asset Path...<BR />&nbsp;&nbsp; HP Asset Path not found in registry.<BR />&nbsp;&nbsp; ...cannot save HP Asset path, no information.<BR />&nbsp;* Checking for HP Asset Core...<BR />&nbsp;&nbsp; HP Asset Core not found in registry.<BR />&nbsp;* Checking for HP Asset Configuration Service...<BR />&nbsp;&nbsp; HP Asset Configuration Service found in registry base.<BR />&nbsp;&nbsp; Detected 'HP Asset Configuration Service' installed, removing, prior upgrade ...<BR />&nbsp;* Remove HP Asset Configuration Service...<BR />&nbsp;&nbsp; Removal failed (1605).<BR />&nbsp;&nbsp; ...Failed to remove 'HP Asset Configuration Service'(1).<BR />&nbsp;&nbsp; Failed to prepare 'RSCCE' installation; skipping RSCCE update.<BR />*** RSCCE installation done&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ***&nbsp;</P><P>&nbsp;</P><P>Any insight into resolving this is appreciated.</P><P>&nbsp;</P><P>Thanks</P> Mon, 22 Aug 2011 20:58:21 GMT https://community.hpe.com/t5/server-management-systems/remote-support-software-installation-error/m-p/5308569#M52575 RajG 2011-08-22T20:58:21Z https://community.hpe.com/t5/server-management-systems/remote-support-software-installation-error/m-p/5311445#M52583 If you do not need remote support configuration collection rscc<BR />you can move all the RSCC bundles on your IRSA directory to a different directory and retry the installation.<BR /><BR />If you want to have a full installation you should open a HW support call on Remote support services. Wed, 24 Aug 2011 19:56:35 GMT https://community.hpe.com/t5/server-management-systems/remote-support-software-installation-error/m-p/5311445#M52583 BPE 2011-08-24T19:56:35Z