topic Re: HP System Management Homepage - Faulting application hpsmhd.exe, version 6.1.0.102 in Server Management - Systems Insight Manager

HP System Management Homepage - Faulting application hpsmhd.exe, version 6.1.0.102

William-Hancock — Wed, 24 Aug 2011 14:56:44 GMT

Hi folks,

Advanced apreciatrion for any help received with the below problem.

I have 24 servers in indentical pairs at different locations: A1 & B1, A2 & B2 etc. A & B are the locations, B being the Backup/Desaster Recovery Location.

The error log from below came from server B11. Server A11 has no problem at all. I also have the same error on Servers B12, B13 & B15 but none in site A.

Event Type:ErrorEvent

Source:Application

ErrorEvent Category:(100

Event ID:1000

Date:04 08 11

Time:19:52:25

User:N/A

Computer:REMOVED

Description:

Faulting application hpsmhd.exe, version 6.1.0.102, faulting module ntdll.dll, version 5.2.3790.4737, fault address 0x0002a764.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 68 70 73 ure hps

0018: 6d 68 64 2e 65 78 65 20 mhd.exe

0020: 36 2e 31 2e 30 2e 31 30 6.1.0.10

0028: 32 20 69 6e 20 6e 74 64 2 in ntd

0030: 6c 6c 2e 64 6c 6c 20 35 ll.dll 5

0038: 2e 32 2e 33 37 39 30 2e .2.3790.

0040: 34 37 33 37 20 61 74 20 4737 at

0048: 6f 66 66 73 65 74 20 30 offset 0

0050: 30 30 32 61 37 36 34 002a764

Re: HP System Management Homepage - Faulting application hpsmhd.exe, version 6.1.0.102

Tony Morrissey — Tue, 20 Sep 2011 08:36:36 GMT

I also have this on an ML350 Windows 2003 SP2:

Event ID 1000: Faulting application hpsmhd.exe, version 6.2.2.7, faulting module ntdll.dll, version 5.2.3790.4455, fault address 0x0002cac2.

HP System Management Homepage for Windows 6.2.2.7

ATI ES1000 Video Controller Driver for Windows Server 2003 6.14.10.6746
HP NC-Series Broadcom 1Gb Multifunction Driver for Windows Server 2003 5.2.22.0
HP ProLiant Smart Array SAS/SATA Event Notification Service for Windows Server 2003 and Windows Server 2008 6.22.0.32
HP ProLiant PCI-express Power Management Update for Windows 1.3.0.0
HP ProLiant Array Configuration Utility for Windows 8.60.7.0
HP ProLiant Integrated Lights-Out Management Interface Driver for Windows Server 2003/2008 1.15.0.0
HP ProLiant Integrated Management Log Viewer for Windows 5.24.0.0
HP ProLiant Remote Monitor Service for Windows Server 2003/2008 5.21.0.0
HP Network Configuration Utility for Windows Server 2003 10.10.0.0
HP Insight Management Agents for Windows Server 2003/2008 8.60.0.0
Headless Server Registry Update for Windows 1.0.0.0
HP ProLiant Array Configuration Utility (CLI) for Windows 8.60.8.0
HP ProLiant Array Diagnostics Utility (CLI) for Windows 8.60.8.0
HP ProLiant Smart Array SAS/SATA Controller Driver for Windows Server 2003 6.20.0.32
HP Insight Diagnostics Online Edition for Windows Server 2003/2008 8.6.0.3755
High Precision Event Timer Identifier for Windows Server 2003 1.0.1.0
HP Lights-Out Online Configuration Utility for Windows Server 2003/2008 3.1.0.0
HP ProLiant iLO 2 Management Controller Driver for Windows Server 2003 1.13.0.0

Also someone else has logged this here: http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/HPSMH-failing-intermittently-with-an-error/td-p/4784287

Re: HP System Management Homepage - Faulting application hpsmhd.exe, version 6.1.0.102

Rene Nascimento — Tue, 20 Sep 2011 13:56:03 GMT

We had problems with that version of SMH as well, upgrading to 6.3.0.22 solved our problems.