topic Scheduled Tasks & Automatic Event Handling help needed. in Server Management - Systems Insight Manager

Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Wed, 25 Jul 2012 16:23:37 GMT

Hi All,

What is the correct procedure for creating a task to detect specific hardware faults..?

We have created an Automatic Event Handling task to detect specific hardware fault alerts, selected the collection, selected the email and time options and saved this, this does not run and there is no way to run this..?

Looking at the Scheduled tasks we created a new task that is using the "Hardware Status Polling" tool which is running but is producing no events.? (we know there is a fault on one of our servers that this should be detecting)?

We have been playing with this for most of the day and are now confused as to what the correct way of setting up and new event/alert..?

Any help would be great to put us back on the right path...

Re: Scheduled Tasks & Automatic Event Handling help needed.

budykiller03 — Thu, 02 Aug 2012 15:29:08 GMT

[EDIT] Please provide Target machine System (esx, windows...) ; What you see in the Health Status of your target ? Is the failure you mentionned showing ?

Hardware status polling is used to fill the "Health Status" of your targets. This task is often pre-created and run every 5 minutes or so.

Every 5 minutes, it will query your targets for failure and basic monitoring.

But the Event thing is totally appart from that, and confusing people at first.

Automatic Event Handling, like its name, will create a "rule" that will be executed everytime when a criteria will be match.

1) You have to specify which criterias (Hours, Specific event types, etc.)

2) You have to tell what to do (log, send mail, make a cup of coffee and so on)

If an new event is created by any targets you specified, if there is a match with your Automatic Event Handling settings, it will fire the action you want.

You probably did all steps mentionned above. And you see that this task has "never been run" in HP SIM. So what the heck ? It's just that no SNMP traps or WBEM events have been created and thus will not fire your Automatic Event Handling task.

If you have events however, you need to check the criterias of the Automatic Handling. Maybe you have some "Error events", but you told HP SIM to manage only "Warning Events".

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Sat, 04 Aug 2012 19:01:50 GMT

Ensure the monitored servers are sending traps to the CMS.

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Wed, 15 Aug 2012 15:59:48 GMT

Hi,

Servers are all Windows.

I have now created an Automatic Event Handling task -

Event collection: Important ProLiant Events

System type is Server
Time Filter - All week.

But this does not run, the last run time is not updating..?..?

I have disabled all of my Scheduled Tasks, could this be the reason..?

We only want 2 alerts for now -

Server unreachable/rechable to email one group - We have this working.

Server hardware issues to email another group - this fails to work or run.

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Wed, 15 Aug 2012 16:17:31 GMT

Teh task must be enabled to run. Paste it's XML config.

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Wed, 15 Aug 2012 16:47:32 GMT

Sorry, I am new to HP SIM, what folder will these be in.?

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Wed, 15 Aug 2012 16:54:24 GMT

Run this command:

mxtask -ld taskname

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Wed, 15 Aug 2012 17:00:48 GMT

Here it is, thanks...

C:\>mxtask -ld "Server Hardware Alerts"
Task Name       :Server Hardware Alerts
Tool Name       :Action on Events
Query Name      :AUTOEVTHNDLR_20
Owner           :****\****
Time Filter     :All Week
Run At Startup :Disabled
Task Enable     :Enabled
Last Run        :08/15/12 - 15:50:01
Next Run        :Node/Event Driven
Last Modified   :08/15/12 - 17:16:20
Schedule        :Node/Event Driven (When new systems or events meet the list cri
teria)
Tool Parameters :
<?xml version="1.0"?>
<XeObject className="com.hp.mx.core.tools.actiononevents.ActionOnEventsTaskParam
eters" classVersion="2">
<Property name="wizardMode">
<Simple>1</Simple>
</Property>
<Property name="sendPage">
<Simple>false</Simple>
</Property>
<Property name="pagerMode">
<Simple>1</Simple>
</Property>
<Property name="pagerMessage">
<Simple></Simple>
</Property>
<Property name="pagingUsers">
<List size="0">
</List>
</Property>
<Property name="sendMail">
<Simple>true</Simple>
</Property>
<Property name="mailTo">
<Simple>hpsimhardware@**********.com</Simple>
</Property>
<Property name="mailCC">
<Simple> </Simple>
</Property>
<Property name="mailSubject">
<Simple> </Simple>
</Property>
<Property name="mailFormat">
<Simple>1</Simple>
</Property>
<Property name="mailEncoding">
<Simple>ISO-8859-1</Simple>
</Property>
<Property name="launchApp">
<Simple>false</Simple>
</Property>
<Property name="appLaunchTool">
<Simple></Simple>
</Property>
<Property name="appLaunchTaskName">
<Simple></Simple>
</Property>
<Property name="forwardTrap">
<Simple>false</Simple>
</Property>
<Property name="trapRecepients">
<List size="0">
</List>
</Property>
<Property name="assignEvent">
<Simple>false</Simple>
</Property>
<Property name="assignee">
<Simple></Simple>
</Property>
<Property name="clearEvent">
<Simple>false</Simple>
</Property>
<Property name="logEvent">
<Simple>false</Simple>
</Property>
<Property name="forwardWbem">
<Simple>false</Simple>
</Property>
<Property name="WbemURL">
<Simple></Simple>
</Property>
</XeObject>

Critical :True

It all makes sense what you said earlier, We have a server with a failed disk, but it is not being reported. You can see this in the Server Health status,

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Wed, 15 Aug 2012 17:12:09 GMT

HI, just re-reading through this thread. Have you verified that traps are being received form the server with the failed hard drive? Send a test trap form the control panel HP Management Agents applet and see if it arrives at the SIM server using a network monitor or otherwise. The test trap should show up in the events list against the server that sent it in SIM. Once that has been verified we can focus on getting the event handlers to work. The hardware status polling wont tell you if a disk is failed. It's basically asking the server, what is your over all status? It's up to the server to send SNMP traps when things fail and SIM interprets those traps (or wbem indications if using WBEM).

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Thu, 16 Aug 2012 08:00:40 GMT

Thanks for the replies..

I ran a test trap and this was received, but still no notification that the disk is in a failed state..?

Also one of our sites went down last night and this was not alerted either..?

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Thu, 16 Aug 2012 12:42:05 GMT

OK,

SO we know that traps are being received but you now need to generate the trap for the failed disk again. Go to the server with the failed disk and restart the HP Foundations Agents service. This should resend the trap if the disk is still failed. See if it is received.

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Thu, 16 Aug 2012 15:09:33 GMT

I have done this, but no alert is being received??

Very odd..?

I am awaiting another failure to see if any other servers are alerting..?

My Polling (reachable/unreachable) is working ok now.

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Tue, 21 Aug 2012 09:56:19 GMT

Any idea's, this is still not alerting for any hardware issues...?

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Tue, 21 Aug 2012 10:52:34 GMT

OK,

Do the following on a test server:

Pull a hard disk form the array
See if an event has been logged in the local event viewer
Monitor the network on that server to see if the trap is being sent to the SIM server

I am assuming that you have the traps/communities setup correctly on the server(s).

Re: Scheduled Tasks & Automatic Event Handling help needed.

s2dh — Tue, 21 Aug 2012 14:37:42 GMT

Still need to test, but it looks like my HP Insight Event niotifier Service was not started and would not start.

event error 7024.

i found a cure for this -

Navigate to %systemroot%\system32\CIMntfy\
Right click on lwconfig.exe and run as Administrator.
Configure with a valid smtp server.

The service is now running and I am awaiting an influx of alerts ;)

If this works that would be good....

Re: Scheduled Tasks & Automatic Event Handling help needed.

shocko — Tue, 21 Aug 2012 16:22:17 GMT

I think that service is legacy. Main thing to do is find if the event is in the event log and if its being sent out on the wire.