topic Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM in Server Management - Systems Insight Manager

SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Tue, 31 Jul 2012 12:24:04 GMT

After upgrading to SIM 7.1 (from 6.3) in a Windows VM, I have a problem with VCRM. A fresh install was the same so it wasn’t the upgrade.

VCRM in SIM 7.1 in a Windows VM couldn’t be detected by SIM 7.1. So there is no “HP Version Control Repository Manager” link in the “Tools & Links” tab and you couldn’t deploy software.

The same SIM 7.1 + VCRM is correctly detected by my other SIM 6.3 in a Windows VM.

I think that it’s due to the difference between 6.3 and 7.1 Identification task.

In SIM 6.3, the Identification log

“* Checking for System Management Homepage and other HP web agents...

Normal: System Management Homepage (SMH) is installed or is responding on the system(s). . . .”

In SIM 7.1, the Identification log

“* Checking for System Management Homepage and other HP web agents...

Normal: The system is not a server, storage or desktop. Skipping the check for System Management Homepage. . . .”

I installed VCRM - SIM 7.1 on a physical server and it got correctly detected by SIM7.1 VM.

My conclusion is that the Identification task in SIM 7.1 skips too quickly while identifying a VM and therefore can’t detect VCRM in a VM. Does anyone else has this problem too? We use VM’s heavily in our test environment.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

SwisspostIT — Tue, 31 Jul 2012 13:22:50 GMT

I had the same issue and the solution was to import the HP SMH certificate of the HP SIM Server to the trusted certificates list under options --> security --> credentials --> trusted systems... --> trusted certificates

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Wed, 01 Aug 2012 08:22:04 GMT

Thanks for the tip. I already had the certificate imported in the SMH of the Sim server and I've imported it again but no changes there. So you had this problem on a SIM7-VCRM too?

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Wed, 01 Aug 2012 12:37:47 GMT

Can you check the status of the service that runs the repository and also see if spqsrhsmo.exe is running?

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Wed, 01 Aug 2012 12:54:28 GMT

yes, service is running and as stated, this VCRM(SIM7) VM server could be detected correctly by SIM6.3 in a VM, not by itself or other SIM7 in VM. So I wonder if anyone has a correctly running VCRM SIM7 server running in a VM.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Wed, 01 Aug 2012 12:57:32 GMT

Yes, I am running it on a VM.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Wed, 01 Aug 2012 12:57:58 GMT

What exact version of the RM are you running?

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Wed, 01 Aug 2012 13:12:29 GMT

Version Control Repository Manager 7.1.0.910

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Wed, 01 Aug 2012 13:23:25 GMT

Can you post a screenshot from SIM Options->Software/Firmware->Version Control Repository

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Wed, 01 Aug 2012 13:29:55 GMT

here is the print screen

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Wed, 01 Aug 2012 13:44:24 GMT

Hmm, can you run the following:

vcrmcli.exe /show

Also, check the system properties of the machine where VCRM is running and make sure nothing has been hardcocded there i.e. system type or model.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

PrzemekK — Wed, 01 Aug 2012 19:35:37 GMT

You need to discover again VCRM machine. Do you have any public certificates or from windows PKI ?

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Thu, 02 Aug 2012 06:07:40 GMT

C:\hp\hpsmh\data\cgi-bin\vcrepository>vcrmcli /show

VCRM Settings

Repository Path         :- D:\VCRMRepository\
Operating System        :- win2003,win2003x64,win2008,win2008x64,win2008r2,rhel5
,rhel5x64,rhel6,rhel6x64,
Automatic update        :- Disabled

And from your print screen confirms my presumption that my SIM server is not correctly identified as a server.

In my SIM6.3 server, this SIM7 server was identified as system type=Unknown, however, SIM6.3 can further identify the VCRM. However, SIM7 identification stopped there when the server type is unknown.

So I think the issue here is why my VM can't be identified correctly. Thanks for all the help.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Thu, 02 Aug 2012 15:36:36 GMT

What Virtual Platform are you using? Any firewalls in play?

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

PrzemekK — Fri, 03 Aug 2012 16:01:12 GMT

In my case uninstall 7.1.0.17 and install smh 7.0.0-24 resolved problem. After install rescan host.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

ICS — Fri, 03 Aug 2012 16:27:47 GMT

Did you set the VM CMS system properties as Proliant and the OS as Windows server 200x

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Sat, 04 Aug 2012 18:58:56 GMT

I think you had to set the model to proliant in previous version but not in 7+ in my experience.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

CmanI88I — Wed, 08 Aug 2012 08:38:26 GMT

I've managed to create a work-around. After supplying a system credential with enough privileges in the identification task, WBEM/WMI will kick in and the task can identify the servers as servers after which VCRM is detected correctly.

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

shocko — Wed, 08 Aug 2012 14:49:03 GMT

Well, you learn something everyday :) I would have thought it didn't matter if you were using SNMP/WMI at all for this type of identification but it obviously does :)

Re: SIM 7.1 can’t detect Version Control Repository Manager in a Windows VM

Paul Kurtz — Mon, 24 Sep 2012 02:21:00 GMT

Question, I used an Administrator account and this still did not fix the issue on two installs. Can you provide more detail? Out of the box the HP SIM install on a VM using ESX 5.0 and Windows Server 2008R2 x64 does not work correctly. I have done 3 plus installs and same result.

I will be opening a case with support on this issue, just need to collect data to see if you saw the same issue.

Windows 2008 R2 x64 VM on ESX 5.0 update 1

SNMP service installed

3.5 .net feature installed

SNMP trap set to snmp community string and to send to localhost

SNMP security accept all snmp traps and listed snmp community strings

HP SIM global creds

SNMP set

no sign in