topic Re: Unable to Set Disk Thresholds in HPSIM 7.1 in Server Management - Systems Insight Manager

Unable to Set Disk Thresholds in HPSIM 7.1

Aaron Phillips_1 — Fri, 27 Jul 2012 22:38:15 GMT

I am trying to set the thresholds to:

critical=90
reset critical=89
Warning=80
Reset Warrning79
Polling=120

But when I select "Run Now" the critical value resets to 1 and get the following error:

Production and test environments give the same error.

Version I am running:

Operating system: Windows Server 2008 R2

Version: Systems Insight Manager 7.1.0 - Windows

Build version: C.07.01.00.00

Build date: 2012-06-06 17:20

Patches:

Any help would be great.

Re: Unable to Set Disk Thresholds in HPSIM 7.1

shocko — Tue, 31 Jul 2012 17:26:04 GMT

Strange. Would seem like a bug. I'll try the same and see what I get . What browser version are you using?

Re: Unable to Set Disk Thresholds in HPSIM 7.1

Jeff_L — Tue, 31 Jul 2012 19:27:15 GMT

Same for me and worked fine in SIM7.0

I tried with IE8 and FF14.01

Re: Unable to Set Disk Thresholds in HPSIM 7.1

shocko — Wed, 01 Aug 2012 11:16:36 GMT

I have the same issue when testing. I'll take a look at the HTML/JS code and see whats being used to set this. It seems that the actual setting of the disk threshold is done by a java bean in the librray:

com.hp.mx.core.tools.diskthresh

I decomplied it and the code is as follows:

if ((critResVal >= critVal) && (critVal != 0))
    {
      addErrorMessage(getResourceString("error.critgtres"));
    }

This looks fine so the issue must be the values of critResVal and critValthat are being sent to the Java Engine. I'd imagine we'd need to enable some logging to see whats going on

Re: Unable to Set Disk Thresholds in HPSIM 7.1

Aaron Phillips_1 — Wed, 01 Aug 2012 18:27:40 GMT

I have tried with:

IE8
IE9
Chrome 20.0.1132.57

Re: Unable to Set Disk Thresholds in HPSIM 7.1

shocko — Wed, 01 Aug 2012 20:22:10 GMT

SIM is basically one big java application so it's something in the code rather than the browser.. It would take some time to trace through the layers and find the issue. The fact that SSL is being used makes it hard to see the raw HTTP posts that contain the parameters also. Someone from HP with code knowledege would probably know where to look immediately. Anyone from HP?

Re: Unable to Set Disk Thresholds in HPSIM 7.1

HOGANLOVELLS — Wed, 05 Sep 2012 09:58:39 GMT

Anyone from HP going to respond, send out a fix ?

New version more problems, what a surprise !!

Re: Unable to Set Disk Thresholds in HPSIM 7.1

drpixel — Fri, 07 Sep 2012 05:52:47 GMT

Hello,

There is an update that will be out soon. So let's wait (I have the same issue, as a workaround I connect on the SMH of some systems and put the treshold manually ... it's OK with a few systems, but I you have many ...)

But indeed, I have more problem with the 7.x version than with the 6.3.1

Re: Unable to Set Disk Thresholds in HPSIM 7.1

BigEHead — Mon, 10 Sep 2012 15:47:15 GMT

any word on when the fix will be out?

Re: Unable to Set Disk Thresholds in HPSIM 7.1

drpixel — Tue, 11 Sep 2012 07:32:09 GMT

Hello,

Well the update is now applied and it works.

Re: Unable to Set Disk Thresholds in HPSIM 7.1

shocko — Tue, 11 Sep 2012 08:01:42 GMT

Hi drpixel,

Is this a Hotfix or did you apply version 7.1.1.

Re: Unable to Set Disk Thresholds in HPSIM 7.1

john_347 — Tue, 11 Sep 2012 08:14:57 GMT

HI,

Any chance of telling us where the fix is located ??, just upgraded and everything has come to a grinding halt.

Regards

John

Re: Unable to Set Disk Thresholds in HPSIM 7.1

drpixel — Thu, 13 Sep 2012 05:08:37 GMT

Hello all,

the fix is located in the insight control environment DVD update :

www.hp.com/go/ice --> software download --> Download the latest Insight Management DVD ISO images

Re: Unable to Set Disk Thresholds in HPSIM 7.1

shocko — Sun, 16 Sep 2012 10:34:38 GMT

Great infomration. Thanks drpixel ;)