topic Re: SIM - incorrect serial number retrieved in Server Management - Systems Insight Manager

SIM - incorrect serial number retrieved

azhar_2 — Mon, 03 Dec 2012 14:33:15 GMT

Hi,

Have a customer who has SIM as well as IRS 5.7 advanced isntalled versions listed below.

Product Name Version Number

Federated Search 0.9

HP Insight managed system setup wizard 7.1.0.2867

HP Insight Management 7.1

HP Insight Management Advisor 7.1.0

HP Insight Remote Support A.05.70

The issue i have is that some of the EVA's details are being incorrectly retrieved eg incorrect serial number. Ive tried changing the serial number however when i apply the changes the changes are not saved.

This is causing an issue, as the incorrect serial number only has 9x5 warranty, whereas the correct serial number has a 6hr fix 24x7 SLA attached to it.

Any suggestions???

Re: SIM - incorrect serial number retrieved

BPE — Mon, 03 Dec 2012 15:55:24 GMT

The easy part this is not a SIM / IRS issue because the EVA Serial number can not be accessed by most of the EVA product.

You should enter the correct serial and product number inside SIM.

Perhaps you check first the information on the Support Center warranty check web page. www.hp.com/go/hpsc

After some time the change in the system properties inside SIM should be passed to IRSA webes.

You can verify the update https://your-sim-server:7906 in the managed system list.

If you cannot see the the information you entered in SIM system properties after a 1-3 hours you should check the webes logs for a synchronization problem. You description of the error looks like a change inside WEBS which will be over written after some time by the values set inside SIM.

You should also know that HP will support the customer to get it up an running. Only a valid HW maintenance contract is required to get the support IRSA for free.

Re: SIM - incorrect serial number retrieved

azhar_2 — Tue, 04 Dec 2012 08:24:31 GMT

Hi,

The issue is more a SIM issue than an IRS one. As you pointed out the serial number should be entered in SIM which will then synchronise with IRS.

However, the problem i am having is that when the correct serial number is entered in SIM, the changes are not saved. As a result the incorrect serial number is reflected in IRS as well.

Tx...

Re: SIM - incorrect serial number retrieved

shocko — Tue, 25 Dec 2012 22:37:44 GMT

The serial and product number are generally set at factory on the BIOS. Often when boards are replaced this info is missing. Make sure it's present.

Re: SIM - incorrect serial number retrieved

Tushar Bajpai — Wed, 26 Dec 2012 17:38:40 GMT

The issue i have is that some of the EVA's details are being incorrectly retrieved eg incorrect serial number. Ive tried changing the serial number however when i apply the changes the changes are not saved.

- The fix is on the way, look for HPSIM 7.1 Hotfix (the issue is fixed in that).

Re: SIM - incorrect serial number retrieved

Tushar Bajpai — Thu, 27 Dec 2012 05:57:31 GMT

Fixed in HPSIM 7.1 Hotfix:

Hotfix Update Kit for HP Systems Insight Manager 7.1.1 - Windows (Aug 2012). Download and apply the fix.