topic HP Insight Manager notifications in Server Management - Systems Insight Manager

HP Insight Manager notifications

emz — Wed, 13 Mar 2013 11:15:28 GMT

Hello,

I need an advise how to setup more visible notifications in HP Insight Manager.

I would like to be absolutely sure that I will see the events for failed hardware (PSUs, HDDs) of HP ProLiant servers.

How can that be achieved?

Thank you in advance.

Regards,

Stoyan Stoyanov

Re: HP Insight Manager notifications

kaybi — Thu, 14 Mar 2013 11:58:30 GMT

Hi,

If your environment has SMTP setup, you can enable event forwarding to your email account for these critcal events, you can get the event based on severity. You need to use the Options--> Events -->Automatic Event handling to create new taks.

Refer the SIM user guide and page 61 http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03651392-3.pdf

Regards

Re: HP Insight Manager notifications

emz — Thu, 14 Mar 2013 18:35:37 GMT

Thanks a lot!

I will certainly try this!

Regards

Re: HP Insight Manager notifications

emz — Fri, 05 Apr 2013 10:54:56 GMT

Hello again,

I have configured an automatic notification and I have selected "Event collection: Important Events"

This should include as written in the description all events which has severity "major" or "critical".

For now we receive only notifications for unreachable hosts which is normal cause the network connection for some hosts is not very good.

The most important question is will we receive notifications when for example the PSU or HDD of some server has failed.

I couldn't find a good definition if the severities.

Regards,

Stoyan Stoyanov

Re: HP Insight Manager notifications

J_N_Rhodes — Tue, 16 Apr 2013 20:46:36 GMT

Is this resolved emz?

Re: HP Insight Manager notifications

emz — Wed, 01 May 2013 09:09:08 GMT

No, I am still looking for a solution.

For the moment I am receiving only notifications for network connectivity issues.

Re: HP Insight Manager notifications

Server-Support — Wed, 08 May 2013 04:36:06 GMT

Yes please, if anyone know how to do this, feel free to share it here.

Re: HP Insight Manager notifications

Paul Kurtz — Thu, 09 May 2013 16:57:52 GMT

I would not use a event collection, but rather a system collection like "All Servers" and then use severity and "major" and "critical" on all events. I can get you a screenshot.

Also if you install Insight Remote Support with HP SIM it will automatically see these "Service Events" and email you and send it to HP for case creation.

That is if you have an HP Contract.

Re: HP Insight Manager notifications

Paul Kurtz — Thu, 09 May 2013 18:20:00 GMT

Ok, here are the steps from SIM gui

Options>Events>Automatic Event Handling>New Task

Enter your Task name in box: Critial and Major Events ..next

Select radio button "use event attributes that I will specify" ..next

Select severity is "critical" ..add

Select severity is "Major" .. next

Select radio button "use this system collection" and select "All Servers" .. next

Select "send e-mail" and fill in details .. next

You can select a time filter by you don't have to ..next

Review your new task, and finish.

You can test it with "send test trap" via HP SMH on windows servers.

Re: HP Insight Manager notifications

emz — Thu, 09 May 2013 18:39:26 GMT

Hello Paul,

It sounds great, but will this solution provide notifications for hardware failures?

Anyway, I will try your recommendation, too.

Thank you!

Re: HP Insight Manager notifications

Paul Kurtz — Thu, 09 May 2013 19:22:28 GMT

Most of the hardware errors would be critical or major, but the example I gave will email you on all events with crittical or major serverity for "all servers"

If you insall Insight Remote Support Advanced with HP SIM in will flag events that are recived by HP SIM as hardware problems aka "Service Events" and email you.

See the link for more info:

http://h18004.www1.hp.com/products/servers/management/insight-remote-support/overview.html

for the Advanced Solution see:

http://h18004.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html

Have to have an HP warranty\contact on server for it to work.

Re: HP Insight Manager notifications

Server-Support — Fri, 10 May 2013 01:47:03 GMT

Paul, that sounds cool.

Can we just send the email to us internally rather than calling HP for creating the case since we are not supported with HP anymore ?

Re: HP Insight Manager notifications

Server-Support — Fri, 10 May 2013 03:54:54 GMT

So what happened when some of the servers is out of warranty (determined from the serial number AUB.... an SGH....) ?

Re: HP Insight Manager notifications

Paul Kurtz — Fri, 10 May 2013 13:05:04 GMT

The software will check entitilement and if there is not a vaild warranty\contract the "service event" will not be generated, but HP SIM will still revieve the hardware event, but the filtering to HP will not work.