topic Re: Orange State on Server and MP in Server Management - Systems Insight Manager

Orange State on Server and MP

Lars Oeschey — Thu, 14 Mar 2013 15:00:49 GMT

Hi,

I can't find the reason for the following situation. In HPSIM I have a DL380 G7 with MP.

The server has both HS and MP in a orange state, the MP has HS in orange.

When I go to the server, and expand HS, the orange icon is besides SNMP, and also below besides MP.

When I go to the MP, and expand HS, the orange icon is besides SNMP Pass-through data.

I can't find any difference from this server to any other of our 200 servers in the SNMP settings. I already tried resetting iLO, snmp and health agents (OS is RedHat6 btw), still the same result. iLO logs are cleared and empty.

The only thing I found, is that one port of the Dual NIC of the server seems to not be connected (Link down), and bonding configured. Though I'd expect this to come up in the Servers Health Status, not somewhere on the MP? And at the Health Status of the server, everythings green. Only if I go to the System Management Homepage, I see that the NIC has a yellow (not orange!) state.

To me this looks like some communication problem between server, iLO and Insight...

Re: Orange State on Server and MP

Aasim — Thu, 14 Mar 2013 18:17:40 GMT

Hi Lars

HS will be green only if none of the components are in degraded state

>if in case one of you port is not connected or link is down then the network option under HS will be showing as degraded.

>Now until and unless the degraded option doesn go away the HS will still be showing as Orange

There could be different reasons for MP to show status as Degraded, one of the most common issue

which I have come across is MP is not properly discovered with credentials.

Open SIM > Entre the IP of ilo > Delete the ilo from SIM

>Now perform new discovery of the ilo of that particular server

>Entre the correct credentials of ilo username and password and save

>Run the identification task of ilo

> Check if you ilo health goes green now

Hope this may help you

Re: Orange State on Server and MP

Bart_Heungens — Thu, 14 Mar 2013 18:19:09 GMT

Hi,

Did you check the IML Integrated Management Log viewer already? Maybe some events that need to be cleared?

Kr,

Bart

Re: Orange State on Server and MP

Lars Oeschey — Fri, 15 Mar 2013 08:42:21 GMT

it looks like this here:

and I did of course check IML ;)

Re: Orange State on Server and MP

Lars Oeschey — Fri, 15 Mar 2013 08:44:58 GMT

and this is what the MP inside the server looks like:

Re: Orange State on Server and MP

Lars Oeschey — Fri, 15 Mar 2013 09:17:15 GMT

btw, we have some more servers in that state, however those are yellow...

Re: Orange State on Server and MP

LGentile — Fri, 29 Mar 2013 18:24:19 GMT

I basically have this same issue on probably 100 servers or so. They were discovered this way and none of the iLOs i have checked really have any issues.

What i've been doing is resetting them, then re-running a hardware poll and they go green. I can only assume something went wrong during the original discoveries, but based on things I have done in SIM, i do not want to delete them all and re-discover them. I am not using any special credentials for iLOs (and don't want to).

You can ssh into an iLO and run a reset command (scripted if you using something like Plink).

Re: Orange State on Server and MP

Lars Oeschey — Fri, 12 Apr 2013 11:32:27 GMT

I tried deleting the server from HPSIM and then rediscovered, that didn't change anything

Re: Orange State on Server and MP

Lars Oeschey — Tue, 23 Apr 2013 08:46:42 GMT

update: tried resetting iLO, and then rediscovery. Still no change (this is on a server with yellow state on SNMP and MP)

Re: Orange State on Server and MP

Lars Oeschey — Wed, 24 Apr 2013 12:32:28 GMT

So, is it possible, that although we have HP servers for several Million Euros standing here, there is no official support for their monitoring, besides these forums?

Re: Orange State on Server and MP

Dennis Handly — Thu, 25 Apr 2013 07:38:32 GMT

>there is no official support for their monitoring, besides these forums?

This is a peer to peer forum, not an official HP support site.
Have you tried contacting the HPSC?
http://www.hp.com/go/hpsc