topic Re: HP SIM 7.2 software status unknown in Server Management - Systems Insight Manager

HP SIM 7.2 software status unknown

Richard Hrubizna — Tue, 25 Jun 2013 14:31:54 GMT

Hi all,

after upgrading HP SIM to version 7.2 all servers in SIM showing now that software status is unknown. All servers are assigned to latest baseline ( 2013.02.0 ) . I have executed software status pooling task for several times, but it makes no difference.

I can list installed software on server but it seems that this software is not compared agains VCRM.

How can I resolve this problem ? Thanks.

Re: HP SIM 7.2 software status unknown

sterls27 — Tue, 23 Jul 2013 21:29:16 GMT

is the VCA configured on the servers and have you run a successful data collection?

Re: HP SIM 7.2 software status unknown

Astreseth — Mon, 26 Aug 2013 15:27:32 GMT

Hello Richard,

I am facing the same issue - have You managed to resolve Yours ?
And to answetr the earlier questoin - yes my HP VC agents are set fine.

I've done upgrades via them so they are working.

Thanks,

Bart

Re: HP SIM 7.2 software status unknown

Andrew_Haak — Fri, 27 Sep 2013 19:53:13 GMT

Hello there people,

Have you tried the B version of this spp? Could be that this xml is corrupted. Also did you update the VCRM to the latest version included with the SIM installation?

Kind regards,

Andrew

Re: HP SIM 7.2 software status unknown

jim goodman — Thu, 03 Oct 2013 16:35:11 GMT

Keep in mind also how SW Status Poling and data collection has changed since 7x

Here is the nuts and bolts of that change...

http://worldofinsight.wordpress.com/2012/04/24/hpsim7-setting-baselines-and-software-status/

Re: HP SIM 7.2 software status unknown

jim goodman — Mon, 07 Oct 2013 13:52:48 GMT

I did someone remedied a similar situation by removing the SPP baseline, re-applying the baseline and running SW status polling again.

Might be worth a shot - please post back if you tried it and it worked.

Re: HP SIM 7.2 software status unknown

Andrew_Haak — Tue, 08 Oct 2013 19:58:53 GMT

Hello again,

Quiet in here, the baseline it self is a questionmark so the problem is with the VCRM. Did you check the VCRM status from the system management homepage of the server running the VCRM(most of the time the sim server)?

You can aways uninstall the VCRM software and reinstall and or readd a new SPP.

Kind regards,

Andrew