topic HP SIM keeps signing out in Server Management - Systems Insight Manager

HP SIM keeps signing out

Yerun — Tue, 08 Oct 2013 08:50:56 GMT

Recently I did a new install of HP SIM 7.2 on a Windows Server 2012 VM.
Now I have the problem, that HP SIM keeps signing me out. For example when making an Automatic Event Handling task or while trying to browse the Help function.
I did not make any change to Single Sign On or keepalivesettings or whatever.

Any ideas?

Re: HP SIM keeps signing out

Andrew_Haak — Tue, 08 Oct 2013 19:48:05 GMT

Hello,

Did you check your logfiles (mxdomainmgr)to check if SIM isn't crashing instead of logging you off?
Is the database local or remote?

Kind regards,

Andrew

Re: HP SIM keeps signing out

Yerun — Fri, 11 Oct 2013 11:13:52 GMT

Checked the logs, some warnings but nothing apparant that point to it crashing or something.
At the moment the problem seems to have vanished but I'll keep monitoring it. Tnx.

It is a local database.

Re: HP SIM keeps signing out

BPE — Fri, 11 Oct 2013 11:34:58 GMT

I would try a supported browser.

I saw the behavior with MS IE 10 which is also not working with other HP products.

It seems to be in relation with some new security feature inside IE.

Re: HP SIM keeps signing out

Yerun — Fri, 11 Oct 2013 12:22:19 GMT

Thanks BPE. I think that must be the problem. I've been using IE10 as it comes with Server 2012.
But from my Windows 7 desktop, still with IE8 I don't see the problem.