topic Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure in Server Management - Systems Insight Manager

OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

PZel — Fri, 13 Sep 2013 11:07:27 GMT

After installing the new InsightDiag 9.50.1009.0 (cp020834) it represent itself as 9.5.0.1009 in the VCA Installed Version column (standard W2K8R2 on a DL380pGen8)

Because of that the VCA thinks it is under level, and overall installation becomes yellow instead of green.

Force again the installation of cp020834 doesn't solve, it tells that its new installation is correct ..

Is there a solution for this failure ?

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

NJK-Work — Fri, 13 Sep 2013 17:29:21 GMT

I am having the same issue with the Online Insight Diag version. In addition, the firmware for the "Online ROM Flash Component for Windows - HP ProLiant DL380 G6 (P62) Servers (English (US))" is having the same exact problem. The server reports "07/02/2013" while the service pack (2013.09.0) reports "2013.07.02" so the two do not match up and reports the server as needing updates.

Thanks

Nelson

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

Patrick Viquerat — Tue, 24 Sep 2013 08:03:39 GMT

We're facing the exact same issue. Our server have all an "Orange" software status just because a misunderstanding of the build number or the date format.

Please HP fix-it ASAP or give us a workaround

Regards

Patrick

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

Sandndan — Wed, 25 Sep 2013 10:12:38 GMT

Hi,

we have the same issue.

Win 2k8 R2

DL380 G5 and DL380 G6

HP Insight Diagnostic OnLine Edition for Windows x64

Installed Version: 9.5.0.1009

SSP Version: 9.50.1009.0

Latest Version: 9.50.1009.0

regards

Danny

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

weggo — Mon, 30 Sep 2013 09:10:57 GMT

Same issue as described above. BL 460c Gen8

Re: OnLine Insight Diag 9.50.1009.0 and Online ROM Cosmetic Failure

wazh — Tue, 01 Oct 2013 11:08:43 GMT

I have the same problem as well. Come on HP. Why did you change your version numbers.

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

jim goodman — Thu, 17 Oct 2013 21:52:43 GMT

What are your versions of VCA?

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Sandndan — Fri, 18 Oct 2013 06:53:35 GMT

Hi Jim,

I test with a DL380 G6, PSP 9.10 and HP Version Control Agent for Windows x64 version 7.1.0.3

--> Online Insight Diagnotics was on version 9.0.1.4458 --> upgrade to version 9.5.0.1009

--> latest version is 9.50.1009.0 --> same issue

latest version of VCA we use is 7.2.0.0 (PSP 9.40 /SPP 2013.09)

regards

/Danny

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

LLoga — Fri, 18 Oct 2013 11:57:20 GMT

is it in VCA, or HPSUM?

if VCA, can you share the hw_items.xml data from c:\hp\hpsmh\data\cgi-bin\vcagent\cache folder?

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

PZel — Mon, 21 Oct 2013 11:22:02 GMT

In the VCA it says: InstalledVersion:9.5.0.1009.

In c:\hp\hpsmh\data\cgi-bin\vcagent\cache\hpswitem.xml it says: <InstallerVer>9.5.0.1009

But in fact Version 9.50.1009.0 is installed, as already mentioned.

Because of that the VCRM thinks thats its outdated and the SW column returned to be yellow.

All the drivers and firmware is from SPP2013.09, thus the newest.

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Daniel2604 — Fri, 01 Nov 2013 12:34:51 GMT

Same Problem by me. Did anyone knows a solution?

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

jim goodman — Fri, 01 Nov 2013 20:11:41 GMT

Just to say something, didn't realize this post didn't get updated... but it was identified and is indeed related to the version number. It has been resolved in an upcoming release. I don't have the specifics yet, but once I do I'll let y'all know if someone doesn't beat me to it.

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Andy-F — Mon, 11 Nov 2013 08:24:35 GMT

Having the same issue on >300 ProLiant servers. mainly DL380 G6/7 and BL460c6/7/8. Why HP can publish a solution ?

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

Sandndan — Tue, 26 Nov 2013 12:18:26 GMT

We found a workaround.

In repository manager (C:\repository), you have to pick out the .mnf file of the Insight Diagnostic CP-File.

e.g.:

HP Insight Diagnostics Online Edition for Windows x64 Editions

= cp020834.exe

use and edit cp020834.mnf

You will found two entries with "<version value="9.50.1009.0" ". Change this entry to "9.5.0.1009" and everything is green after reboot of the repository manager.

/Danny

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

icculus79 — Thu, 05 Dec 2013 14:40:27 GMT

In addition to modifying cp020834.mnf as mentioned in the previous post, also make the same change to cp020835.mnf.

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

hws3rd — Wed, 05 Mar 2014 17:42:59 GMT

Hello everyone,

I simply wish to point out to you all that there is now available a new update installer which will address this matter completely. Essentially the installer is for a new version of this HP Insight Diagnostics Online Edition for Windows x64 Editions - Version 9.64.1262.0. The installer pack reference is cp022084.exe. Check out.

Re: OnLine Insight Diag 9.50.1009.0 Cosmetic Failure

PointE — Wed, 09 Apr 2014 06:55:20 GMT

Hello everyone,

cp022084.exe - does not solve the problem of