topic Re: mxdomainmgr high memory but few monitored servers in Server Management - Systems Insight Manager

mxdomainmgr high memory but few monitored servers

Guillaule — Thu, 17 Oct 2013 13:15:45 GMT

Hi

I've search on previous post about the mxdomainmgr process high usage but with no really answer.
I 've uncheck "Send authentication trap" on SNMP service Security settings (on CMS) but same resul : http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/memory-leak-in-mxdomainmgr/td-p/3855017#.Ul_iwPm9lsU

> Mxdomainmgr process grow in a few second to 2.8Go of memory (Virtual machine with 4Go memory and just 25 discoverd servers, local BDD, HP SIM 7.2 freshly install)

Thanks for your answer

Regards

Re: mxdomainmgr high memory but few monitored servers

Andrew_Haak — Thu, 17 Oct 2013 19:01:21 GMT

Hello again Guillaule,

Could it be that you have a lot of events? Sometimes sim gets overwelmd with events like autentication errors or 11020 events.

Check your events from the leftsite of the Sim bar and choose all events.

Kind regards,

Andrew

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Fri, 18 Oct 2013 07:34:21 GMT

i've only 1000 event and nothing about autentication or SIM internal error, just discovered system, link up, Health status, System is reachable events ....

Regards

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Wed, 23 Oct 2013 08:52:05 GMT

No new server and mxdomainmgr grow to 3Go of mémory ... !

Any ideas please ??

regards

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Wed, 30 Oct 2013 08:54:22 GMT

Memory at 3.3Gb with just 25 physical server and if i add memory (Virtual server on HyperV) the process grow as well ....

If someone have an idea ?

Regards

Re: mxdomainmgr high memory but few monitored servers

David Orwig — Wed, 30 Oct 2013 17:12:05 GMT

Check to make sure your traps processing is OK (no trap storm or stuck traps) by checking the number of xml files in the "C:\Program Files\HP\Systems Insight Manager\traps" directory. There sould not be more that 1-2 thousand (and actually only a few hundred).

My CMS server was doing the same thing exaclty as yours (Hyper-V, adding more ram, etc) and I had over 1.3 million xml files in that directory.

If they are there, delete them. They may be hard to delete (or even view) if there are many. I had to stop SIM service, name the traps directory traps.old and create a new traps directory then restart the service.

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Wed, 30 Oct 2013 17:15:27 GMT

thanks for your reply but i've only 827 items in \traps

Regards

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Wed, 30 Oct 2013 17:16:55 GMT

but now 1480 items .... it change a lot

Re: mxdomainmgr high memory but few monitored servers

David Orwig — Wed, 30 Oct 2013 17:34:13 GMT

So, that may not be the cause, but you may want to examin a few of those traps and see what they are. You'll need to understand the syntax of the trap, for example 1.3.6.1.4.1.311.1.1.3.1.2 is a reference to a microsoft operating system, 1.3.6.1.6.3.1.1.5.5 is an authenication failure trap.

If you don't have many servers monitored in SIM but are processing many traps, it could cause a burden on your system.

Our hardware used to only point to SIM for traps, then we added solarwinds and had two polling servers, but only one was listed in the SNMP security tab "Accept SNMP packets from these hosts", the other polling server was causing the "authenticationFailure" trap storm.

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Thu, 31 Oct 2013 08:40:42 GMT

this morning i have 3.200 items

I've searched in the content of the files but none return 1.3.6.1.6.3.1.1.5.5

Regards

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Thu, 07 Nov 2013 16:16:20 GMT

Perhaps an idea...

In All Events, every minutes i've an entry from the same server :

"Not cleared - Informational - WBEM Providers started"

to test i've deleted the host, restart HP SIM service .. i will see on next hours if it's better

Re: mxdomainmgr high memory but few monitored servers

Andrew_Haak — Thu, 07 Nov 2013 19:40:06 GMT

Hello Guillauge,

If the events keep coming try to add the server again and unsubscribe from events for that server.

Kind regards,

Andrew

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Fri, 08 Nov 2013 08:31:54 GMT

Hi Andrew

I've rediscover and reconfigure the server ... i'll see if it's better o the next hours

Oterwise i will unsubscribe event ... but it meens than not alert will be recive right ?

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Fri, 08 Nov 2013 08:44:38 GMT

OK alert come back immediatly so i unsubscribe event ... then no more alert but waht is the repercussion ?

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Mon, 18 Nov 2013 08:36:12 GMT

Finally it did not help .. even without those WBEM event every minute, the memory still a 4.4GB for 21 servers ....

Regards

Re: mxdomainmgr high memory but few monitored servers

Andrew_Haak — Tue, 19 Nov 2013 18:34:33 GMT

Hello again Guilaule,

If you get a lot of events the sim database also would be large. So what size is you db and logfiles?
The wbem provider event normaly is only received when a wbem service is restarted. Do you see events in the eventviewer for restarting wbem service on your remote servers or local SIM server?

My SIM server memory usage varies from 3 to 6 gb for a setup with around 2000 objects so you should not see this extreme memory usage.

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Wed, 20 Nov 2013 09:07:06 GMT

My DB is about 500MB and Log about 60MB

I see event "WBEM Providers started" when a server restart in HPSIM and locall yon the server

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Fri, 29 Nov 2013 10:09:50 GMT

Just a little update .... so the memory stil growing and now, when the memory is too high, connexion to the console is lost.

> I have to restart the server or the service to re establish it!

Regards

Re: mxdomainmgr high memory but few monitored servers

Andrew_Haak — Mon, 02 Dec 2013 21:05:29 GMT

Hello Guillaule,

I am afraid you should create a support case with HP, let them analyse your log files by sending a hps report.

Sorry i can't help you.

Kind regards,

Andrew

Re: mxdomainmgr high memory but few monitored servers

Guillaule — Tue, 31 Dec 2013 14:05:32 GMT

I finally open a case and have an answer for my issue (with all prerequisite we discuss before)

1. Rename traps folder and create a new one

2. Install SIM72_hotfix_2013_Nov_win

Now the TRAP folder is better managed and memory is about 2.3Go after 1 day and CPU is not anymore at 50% but 0-10%

Regards