topic Re: Enhanced Reports Sim 7.1 in Server Management - Systems Insight Manager

Enhanced Reports Sim 7.1

Pedae — Tue, 25 Sep 2012 07:30:18 GMT

when i try to run an enhanced Report, not all but some, i don't get a Report i only see a DB Login (see Picture).

Some Reports are Working some not. For Example OS Distribution Report is working. CPU Information Report does not work and i see the Login Page for the DB. Some Help would be great.

Greetz

Peter

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Tue, 25 Sep 2012 07:34:11 GMT

Good to know that I am not the only one.

I have a case open at HP for a long time now, level 3 is looking into the problem...

I will let U know if there is a solution, I tried +10 changes already but no solution yet...

Strange thing is that I have 3 similar SIM installations at customers and it is only on 1 of them that I have the issue... Not on the other 2 one...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

wood36 — Tue, 16 Oct 2012 15:00:00 GMT

I am seeing the same issue. Has HP given you an answer yet?

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Tue, 16 Oct 2012 20:11:32 GMT

Hi,

The case is still open at HP, several interventions already remote by HP L3 support but no solution yet...

I keep U posted...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

Jaydiohead — Tue, 18 Dec 2012 16:14:25 GMT

Hello

I got the same issue

Any update on the Opened case ????

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Tue, 18 Dec 2012 20:03:55 GMT

Hi,

Yes the case is still open. Every week there is someone from level3 and a developer that connects remotely to check logs and make changes...

However no final solution yet. Allthough I think that the solution is near. And it seems that we are not the only one that has this problem.

I keep you posted...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

Jaydiohead — Wed, 19 Dec 2012 12:51:12 GMT

Many thanks

Re: Enhanced Reports Sim 7.1

Jatinder_Kumar — Fri, 01 Feb 2013 08:15:46 GMT

Is this resolved?

I am facing same issue while export Software/Firmware report.

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Fri, 01 Feb 2013 09:14:37 GMT

Hi,

No, no news yet

Kr,

Bart

Re: Enhanced Reports Sim 7.1

johnny_p — Tue, 19 Feb 2013 10:25:34 GMT

I too am getting this issue!

It's been a while now. Have HP progressed any more on this yet?

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Tue, 19 Feb 2013 10:42:39 GMT

Hi,

No news yet from my side...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

jkarlsmyr_epi — Fri, 22 Feb 2013 09:09:21 GMT

I also have this problem AGAIN! Got some replies from HP that this was because of an upgraded SIM. Made a clean install and still the problem!

Please HP fix this soon, this is a real problem and has always been!

Best Regards,

Johannes

Re: Enhanced Reports Sim 7.1

LGentile — Wed, 27 Feb 2013 02:44:10 GMT

I have been instructed to install 7.1.2 (we're on 7.1.1) but I don't feel this will fix the issue.

I believe our issue stems from when we had our original install of SIM using the local SQL Express DB. We've since moved to a clustered SQL instance as SIM is now in production, but this enhanced reporting issue remains. Not all of the reports do this, only some, which is really puzzling.

I am downloading the gigantic 6 GB DVD now for update 2.. so i'll see how it goes.

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Wed, 27 Feb 2013 08:51:33 GMT

Hi,

I can tell you that it is not solved in 7.1.2... I did install it already some time ago...

Normally I will have tomorrow a VR session with HP support with a new update on this case. Some new changes to be implemented. I hope it will be solved now...

I keep you posted...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

GuidestoneIT — Wed, 27 Feb 2013 20:06:50 GMT

We were getting this as well.

If your SIM installation is "an upgrade on top of an upgrade on top of a..." - your only option may be to do a fresh install.

I went through and made appropriate changes to all the associated config scripts that are referenced somehwere in here and nothing helped.

I spent a lot of time on the line with Support about it and they couldn't "guess" why either.

A fresh install is the only thing that worked for us. We're on 7.1.1, btw

-M

Re: Enhanced Reports Sim 7.1

LGentile — Thu, 28 Feb 2013 03:43:08 GMT

There is just no way, after the 2 years we've spent on and off to get where we are now, that we are re-installing. Yes i know all the data is in the DB, but still.. we are reluctant to do anything of the sort. Getting data out of SIM is a challenge regardless. The enhanced reports aren't very exciting (the ones that work for us) and you are still locked into specific table joins (it appears anyhow) so you can't really marry up data in any fashion you want...

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Thu, 28 Feb 2013 06:15:09 GMT

Hi,

They also told me that it was because of an upgrade or move of the database... Too bad because it was not the case... I have a fresh install of 7.1 andh ad the problem directly... I am waiting for an update soon of HP...

I'll keep you posted...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

Bart_Heungens — Fri, 01 Mar 2013 15:02:38 GMT

Hi everyone,

Just had HP Support on the phone... With some files to be updated...

Guess what. The issue is solved... All my reports are working now...

2 files need to be changed: HPSIMReporting.jsp and CrystalReport1-viewer.jsp

I suggest that you contact HP Support and ask after these 2 files...

Thanks a lot to L2 and L3 from HP Support for this case that was open for more than 6 months...

Kr,

Bart

Re: Enhanced Reports Sim 7.1

SenneVL — Thu, 25 Jul 2013 13:04:06 GMT

Any chance you could share the working script files?

I seem to have the same issue in a fresh 7.2 install.

i would like to compare the scritps against each other :)

Re: Enhanced Reports Sim 7.1

Bret S — Tue, 03 Dec 2013 18:24:20 GMT

I just upgraded from 7.1 to 7.2, and I see this also now. Actually a bit different. When using IE, I click Run Report and nothing happens at all (pop-ups are not blocked). When using Chrome, I get the pop-up window and the db login page. I opened a case.