topic Re: Multiple Software Update tasks are hung in Server Management - Systems Insight Manager

Multiple Software Update tasks are hung

Chris_Coates — Tue, 10 Dec 2013 17:42:07 GMT

When I look under Major events, I have 6 software Update Tasks, some a year old, that show as in progress. If I look under Major Events they show as being in progress and I cannot delete them. I am unable to locate where they are in Tasks to kill them The server, running 7.2, has been rebooted and SIM even upgraded but they remain. How do I kil them? Thanks

Re: Multiple Software Update tasks are hung

Andrew_Haak — Tue, 10 Dec 2013 20:23:52 GMT

Hello Chris,

You could try a commandline option like mxtask -r to remove the task using the name of the task. I don't know if that works but could give it a go.

Kind regards,

Andrew

Re: Multiple Software Update tasks are hung

Chris_Coates — Wed, 11 Dec 2013 13:26:51 GMT

I do not see it under Tasks, so I cannot kill it. It shows up under Major Events.

See attached

Re: Multiple Software Update tasks are hung

Andrew_Haak — Thu, 12 Dec 2013 09:20:30 GMT

Hello again,

If you delete the otter system i'dd asume all jobs associated with that system would also be deleted. Than readd the system and see what happens.

Kind regards,

Andrew

Re: Multiple Software Update tasks are hung

Chris_Coates — Thu, 12 Dec 2013 14:08:03 GMT

Since Otter is the SIM server, SIM wont let me delete it. I tried from the command line and from the SIM interface

Re: Multiple Software Update tasks are hung

Andrew_Haak — Thu, 12 Dec 2013 19:45:25 GMT

Hello Chris,

that could also be a database problem, you could check if you have database problems. Make a backup of your sql database and run the following commanc : mxconcigrepo -c

this should do a check of the SIM database

Kind regards,

Andrew