topic Upgrade to 7.3 from 7.2 seemed to fail, now cant login! in Server Management - Systems Insight Manager

Upgrade to 7.3 from 7.2 seemed to fail, now cant login!

markys — Wed, 05 Feb 2014 15:09:48 GMT

when I now launch SIM I get the error "Unable to connect to database. Check if database service is running" I am running on Windows 2012. The service account that HP SIM is running under also locks out as soon as the service is started I have reset the password on the domain account, service and using the mxpassword command. I have also looked at the database config files with in the config directory and these all look ok. What else should I be looking at?

Re: Upgrade to 7.3 from 7.2 seemed to fail, now cant login!

Richard_K — Tue, 11 Feb 2014 07:49:52 GMT

please look at this Thread http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/New-install-of-HP-SIM-7-3/td-p/6332397

Problem is with 7.3

Re: Upgrade to 7.3 from 7.2 seemed to fail, now cant login!

shocko — Thu, 20 Feb 2014 16:21:29 GMT

Hi guys, here is the result of my support case:

This should solve the issue. As suspected, NTLM hardening as fault with use of new JTDS driver.

Note: 2nd link might be dead but should be up soon ;)

Re: Upgrade to 7.3 from 7.2 seemed to fail, now cant login!

shocko — Fri, 21 Feb 2014 11:16:28 GMT

See attached for resolution if performing an upgrade ;)