Communication with the HP SIM server has been lost

John Jacob_1 — Sun, 09 Feb 2014 06:34:43 GMT

This is on a newly implemented CloudSystem Matrix SIM 7.2 update 1.

Every couple of days, the SIM portal https://[IP Address]:50000 stops working. If we leave the portal open, a message appears in the web browser in bold RED characters:

"Communication with the HP SIM server has been lost"

If you try to close the browser and access the SIM portal again, you get an error message in the browser:

"Internet Explorer cannot display the webpage"

Once this error message appears, non of the other portals are reachable either, Self Service Portal, Service Designer Portal, etc.

A reboot of the SIM server corrects the problem, but that is not a solution, just a work around. I'm looking for a root cause and a fix.

Thanks in advance for your help.

P.S. This thread has been moved from BladeSystem>Management Software to ITRC HP Systems Insight Manager Forum. -HP Forum Moderator

Re: Communication with the HP SIM server has been lost

Andrew_Haak — Wed, 12 Feb 2014 19:31:30 GMT

Hello there,

did you check your logfiles for sql problems? Is your SQL remote or local?

kind regards,

Andrew

topic Communication with the HP SIM server has been lost in Server Management - Systems Insight Manager

Communication with the HP SIM server has been lost

Re: Communication with the HP SIM server has been lost