SIM 7.4 - problem with alerts on Physical Drive Status Change

smamm — Wed, 07 Jan 2015 16:16:06 GMT

Strange problem. I just got a new installation of SIM 7.4 up and running and I noticed that a bad disk didn't generate an email alert (like all of our other events).

I checked SNMP Trap Settings, and confirmed that the below event type was already enabled and set to Critical:

Mib Name: cpqida.mib

Trap Name: cpqDa7PhyDrvStatusChange

Event Type: (SNMP) Physical Drive Status Change (3046)

Enable Trap Handling: Yes

Category: Proliant Storage Events

Severity: Critical

We have automatic event handling activated for the "Important Events" default collection, which includes the "Proliant Storage Events" category.

But yet, I never got an email alert on this event:

(SNMP) Physical Drive Status Change (3046)

The system has been fully discovered, and other email alerts have generated on it successfully in recent weeks. HOWEVER, the above alert was categorized as a "Warning", which contradicts the severity assigned to it above. I've got to be missing something here. Anyone have an idea as to what may be wrong?

Re: SIM 7.4 - problem with alerts on Physical Drive Status Change

LGentile — Thu, 08 Jan 2015 15:13:20 GMT

smamm,

Please see this thread, it may help: http://h30499.www3.hp.com/t5/ITRC-HP-Systems-Insight-Manager/change-the-severity-of-an-event-in-HP-SIM-7-4/td-p/6680762#.VK6c63tlyYs

As a workaround for storage/"status change" events, you may want to set up a specific condition or collection to send you all non-informational events for these. Basically, without reading the thread I linked, these are special events where you cannot change the underlying severity. For example, a predictive failure may always be a warning, however it is the same event ID # used for a failure condition, which would be critical (event 3046). There are a few of these types.. another would be the status for RAID cache batteries.

A further example:

HDD failure = failure code 7, event ID 3046 - Status change for a physical drive (critical)

HDD PFA = failure code 9, event ID 3046 - Status change for a physical drive (warning)

HDD online = failure code 0, event ID 3046 - Status change for a physical drive (informational)

These are not the correct failure codes, but you get the idea here.. it's all the same event number. I am not an SNMP/MIB expert so I can't fully explain this behavior, I just know you cannot change the code behavior in SIM.

Hope this helps!

topic Re: SIM 7.4 - problem with alerts on Physical Drive Status Change in Server Management - Systems Insight Manager

SIM 7.4 - problem with alerts on Physical Drive Status Change

Re: SIM 7.4 - problem with alerts on Physical Drive Status Change