https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381349#M6013 We use Insight Manager in combination with several other enterprise monitoring applications. I have a 24 x 7 NOC that needs to monitor the Insight Manager web page - and be able to "clear" and/or "assign" events as they are received.<BR /><BR />This was not a problem in IM7 2.3. However, with my recent upgrade to SIM4.1, I am unable to do so.<BR /><BR />There's 3 types of users - full, limited, and none in SIM. Then of those 3 types, you can limit them to certain tools in the toolbox, and then limit them to certain hosts in the authorizations.<BR /><BR />But, regardless of what combination of tools I pick, the "clear, delete, assign, comment" items at the bottom of an event query do not show as "clickable" unless the user is a "FULL" user.<BR /><BR />Does anyone have any idea how to create what I'm looking for?<BR /><BR />I need a user who basically just "monitors" the system - when an alert comes in - he picks up the phone, calls a sysadmin, and then clears the alert. Done. I don't want to give him any more tools than he needs, and I don't want him being able to get access to any of the configuration screens.<BR /><BR />Help!<BR /><BR />(I have an open case with HP on this too - but I'm putting the call out to the user community as well).<BR /><BR />John<BR /> Fri, 17 Sep 2004 11:07:39 GMT John Reed_4 2004-09-17T11:07:39Z https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381349#M6013 We use Insight Manager in combination with several other enterprise monitoring applications. I have a 24 x 7 NOC that needs to monitor the Insight Manager web page - and be able to "clear" and/or "assign" events as they are received.<BR /><BR />This was not a problem in IM7 2.3. However, with my recent upgrade to SIM4.1, I am unable to do so.<BR /><BR />There's 3 types of users - full, limited, and none in SIM. Then of those 3 types, you can limit them to certain tools in the toolbox, and then limit them to certain hosts in the authorizations.<BR /><BR />But, regardless of what combination of tools I pick, the "clear, delete, assign, comment" items at the bottom of an event query do not show as "clickable" unless the user is a "FULL" user.<BR /><BR />Does anyone have any idea how to create what I'm looking for?<BR /><BR />I need a user who basically just "monitors" the system - when an alert comes in - he picks up the phone, calls a sysadmin, and then clears the alert. Done. I don't want to give him any more tools than he needs, and I don't want him being able to get access to any of the configuration screens.<BR /><BR />Help!<BR /><BR />(I have an open case with HP on this too - but I'm putting the call out to the user community as well).<BR /><BR />John<BR /> Fri, 17 Sep 2004 11:07:39 GMT https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381349#M6013 John Reed_4 2004-09-17T11:07:39Z https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381350#M6014 You are correct and it is by design. However, this is not the first time this has been requested, so it is under evaluation for a future version. Fri, 17 Sep 2004 11:15:19 GMT https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381350#M6014 David Claypool 2004-09-17T11:15:19Z https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381351#M6015 Hi All,<BR /><BR />In the meantime SIM is upgraded from 4.1 to 4.2 SP1, but I still can't find a way to accomplish this.<BR /><BR />John, did you find a solution for your problem yet? I can't seem to find any...<BR /><BR />Hope somebody can help me with this... Wed, 08 Jun 2005 07:52:31 GMT https://community.hpe.com/t5/server-management-systems/limited-user-cannot-clear-events/m-p/3381351#M6015 Maarten Vanherle 2005-06-08T07:52:31Z