topic Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6 in Server Management - Systems Insight Manager

Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Fri, 10 Mar 2017 13:48:46 GMT

Dear Friends, Romans and fellow HP SIM headscratchers

Trying to create a new Automatic Event Handling task for a fresh installation of HP SIM 7.6 hosted on a VMware box with Windows Server 2012 R2 (Dual core processor and 8Gb RAM). Process starts ok and i can select name, select events ( I have a preformed collection) , use system attributes that I specify ( I use system type = server, Management Processor and tape Library). Takes a long time to load this page but eventually does. I then select actions in my case an email in HTML format. When I click next i get ' You are not authorized to access this page'

I am using the bundled SQL Express version. I am using an account which is Domain Admin, was used to install HP SIM and has Full Rights, Limited rights and All tools to the CMS and All Tools to All Managed Systems

Any advice gratefully received

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Fri, 10 Mar 2017 14:04:39 GMT

Hello,

Is your user Admin in SIM ? If so also check under Options > Security > Users and Authentications.. Find your user in the second tab Users and select Edit. Check here if your user has the following right :

Central management server security configuration right: User can configure CMS security access such as creating, modifying or removing other users.

This seems to have nothing to do with this but just try it.

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Fri, 10 Mar 2017 14:08:42 GMT

Thanks for the reply. Have checked and yes it does have the configuration right for CMS

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

n0kia — Mon, 13 Mar 2017 15:45:21 GMT

Known issue. Will be fixed in next release. Unknown eta.

Workaround is to create a new task...

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Buerfent — Mon, 13 Mar 2017 17:05:03 GMT

Good to read about, because same problem here:

Version:    Systems Insight Manager 7.6.0 - Linux
Build version:    C.07.06.00.00r76rc05
Build date:    2016-11-28 03:21

Regards

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Mon, 13 Mar 2017 20:40:33 GMT

@ Nokia, is this bug a Linux bug or does the Windows version have this bug to ? I've not seen this in my Windows 6.7. But will try to create a new autojob tomorrow.

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Tue, 14 Mar 2017 06:28:54 GMT

Hello,

I just created a new Automatic Event Hadling task with no problem. My SIM version :

Systems Insight Manager 7.6.0 - Windows
Build version: C.07.06.00.00r76rc05

2016-11-29 07:00

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Thu, 16 Mar 2017 15:03:36 GMT

Sorry for delay in reply - been ill.

I am using the exact same version as yourself Andrew and am getting the issue and to reiterate on a Windows box

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Thu, 16 Mar 2017 15:09:04 GMT

Unfortunately does not work with New task either

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Thu, 16 Mar 2017 17:34:50 GMT

Hello again,

Was the SIM an upgrade or fresh install? And what version of the System Management Homepage do you use ?

Is the SQL local or ar remote and what version ?

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Wed, 22 Mar 2017 15:30:36 GMT

Andrew_Haak

Thanks for your interest in my issue.

In answer to your question

Fresh install

SMH is V7.6.0.11

Using the SQL Express 2014 bundled with the HP SIM installation

All the Best

Keith

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

KeynesLee — Mon, 27 Mar 2017 09:01:37 GMT

We got the same issue too ...

Is there any updates for this issue ?

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Mon, 27 Mar 2017 19:59:23 GMT

I use Internet explorer 11, what browser do you use ?

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Tue, 28 Mar 2017 13:48:05 GMT

On the server desktop I have used IE11.

On a client PC i have used both IE11 and Chrome

All the Best

Keith

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

mitsumaui — Mon, 03 Apr 2017 07:33:17 GMT

+1 - Same issue here:

Operating system: Windows Server 2012 R2
Version: Systems Insight Manager 7.6.0 - Windows
Build version: C.07.06.00.00r76rc05

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Barry_G — Wed, 12 Apr 2017 04:23:03 GMT

+1 Same issue here

Central management server: Hostname: HP-Management Operating system: Windows Server 2012 R2 Version: Systems Insight Manager 7.6.0 - Windows Build version: C.07.06.00.00r76rc05 Build date: 2016-11-29 07:00 Patches:

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Fri, 21 Apr 2017 14:49:11 GMT

Do you know if anyone from HP actually checks this forum as it seems I am not alone with this issue.

It also means that the system is unable to send email alerts if it detects anything

Regards

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Sat, 22 Apr 2017 21:05:32 GMT

The realy strange thing is that i have the same setup as far as i can tell and i don't have this problem. Can we compare sets ?

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

CurlyHP — Fri, 28 Apr 2017 11:53:48 GMT

Andrew

What do you need from me?

Re: Automatic Event Handling 'You are not authorized to access this page' HP SIM 7.6

Andrew_Haak — Mon, 01 May 2017 10:47:14 GMT

Hello,

My set is working so here are my versions:

Upgraded 7.6.0 from 7.5 with hotfixes 1 till 22.

SMH 7.6.0 X64

Windows 2008 R2

Remote SQL 2012

As told before i don't have the problems discribed. So is there a difference between our setups ?