topic Re: 7.6 not alerting on disk failure in Server Management - Systems Insight Manager

7.6 not alerting on disk failure

tech_it — Thu, 12 Apr 2018 15:12:41 GMT

We've been using SIM for a few years and initially it worked well.

more recently we've found that it's not been alerting us of disk errors but seems to alert for other things like failed login attempts, or discovery failures so the email alerting side is working ok.

the servers IML (via ilo4 login) is showing degraded array/failed disk and SIM is showing Health Status > SNMP > Drive Array as a yellow warning triangle, however it simply isn't triggering an event to email us.

fwiw, servers are bl460c gen8 and a dl380p gen8; both have the same issue.

we're currently on 7.6+feb18 hotfixes.

Originally, i was thinking it's a broken install so i've completely removed 7.5, wiped the sql DB, installed 7.6 fresh with a new DB but problem remains.

Could i have missed something re-configuring things? it does feel like something simple and obvious but cant find much info to help diagnose what i've missed or where to look.

thanks for any help

Re: 7.6 not alerting on disk failure

FM-ISS — Thu, 10 May 2018 14:16:07 GMT

Hi @tech_it

have you checked the HPE Agents and Ilo 4 version , also the HP SMH properly configured , check these agents and HP SMH tool .

Re: 7.6 not alerting on disk failure

smamm — Mon, 18 Jun 2018 14:48:11 GMT

If you haven't already fixed this, I'd recommend validating that disk status events are still set to generate an alarm:

https://community.hpe.com/t5/Server-Management-Systems/SIM-7-4-problem-with-alerts-on-Physical-Drive-Status-Change/m-p/6691581

Re: 7.6 not alerting on disk failure

Torsten. — Mon, 18 Jun 2018 20:42:11 GMT

do you monitor via agents or ILO?

Re: 7.6 not alerting on disk failure

Andrew_Haak — Tue, 19 Jun 2018 12:21:36 GMT

The servers needs to send an event (SNMP) to get alerts, the coloring if a pull status, events are generated by send events SNMP of WBEM.