HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Denis_Morozov — Mon, 24 Sep 2018 15:03:15 GMT

Installed fresh HP SIM 7.6 on fresh virtual Windows Server 2016.
Installed June 2018 hotfix
Typical installation - with SMH, VCRM, WMI mapper and OpenSSH.
HP SIM cannot identify VCRM whuch is on the same host.
Firewall turned off.
Both services running same domain account which has local admin permissions.

On "Configure or Repair Agents":

Set Trust relationship to "Trust by Certificate"
Set Trust relationship to "Trust by Certificate" ................... [SUCCESS]
Added this instance of HPE SIM to the trusted certificate list for System Manag
ement Homepage 2.0 or later.

Successfully restarted necessary management applications to ensure that all succ
essful changes will be effective.

Re-identifying system to get updated information ...
Re-identification of system .................................... [SUCCESS]

Checking whether the HPE SIM CMS can login to the SMH URL " https://<hp_sim_host>:2381/ "
Unable to login to the SMH using certificate.................... [WARNING]
Check the system link configuration by going to "Options->Security->System Link
Configuration".

On Identify systems:

********* Significant issues and overall target discovery/identification
status:
Minor: The discovered VM guest is not associated with the VM host. Verify
that the supported HPE Insight Management Agents or WBEM providers
are installed on the host, and verify that the host has been
discovered. For an association between Citrix XenServer host and
its virtual machines, the HPE Insight Control virtual machine
management (VMM) software must be installed and the VM Host must be
registered in VMM.
Major: The system cannot be identified properly for HPE SIM to manage;
unable to get one or more of the following: model, serial number or
unique identifier (UUID). For management processors, verify the
system is running the latest firmware. For Linux based operating
systems, you must have dmidecode installed, enable the
PermitRootLogin and PasswordAuthentication in sshd, and use root
sign-in credential. For HP-UX, verify the sign-in credential. For
Windows, check if WMIMapper is configured correctly on the CMS and
verify the sign-in credential.
Critical: There are no valid WBEM / WMI credentials for the system(s).

********* Additional results (listed for information only):

* Starting identification process...
* Checking for known running web servers...
* Checking for SNMP protocol support on system...
Normal: The system responded to an SNMP request; it supports SNMP Protocol
and has a valid read community string.
* Checking for SNMPv3 protocol support on system...
Normal: The system did not respond to SNMPv3. Verify security settings and
v3 credentials in Options->Security->Credentials->System
Credentials
* Running HPE ProLiant management agent identification...
Normal: The ProLiant SNMP Foundation agents for servers are not installed
or are not configured.
* Running SNMP base cluster identification using common cluster
MIB...
Normal: This system does not have the common cluster MIBs support.
* Checking for WBEM protocol support on system...
Minor: This system does not have any SMI-S CIMOMs installed. No storage
systems will be found on this system.
Minor: The Central Management System (CMS) cannot communicate with the
CIMOM locally installed on the managed system using the WBEM
protocol, Identification will try to identify Windows systems using
the WMI Mapper as proxy; for Linux and HP-UX systems, check
credentials by going to Options->Security->Credentials->System
Credentials. For Linux systems also check if the HPE WBEM provider
is installed.
Critical: There are no valid WBEM / WMI credentials for the system(s).
* Running WBEM rules based identification...
Minor: Identification cannot get computer system hardware data from the
WBEM / WMI providers.
* Running Virtual Machine (VM) Host (non HPE Integrity VM Host)
Identification...
Normal: The system is not a VM Host (non HPE Integrity VM Host), or WBEM
credentials may not be specified so skipping VM Identification.
* Running Storage identification...
* Did not detect the WBEM protocol support on this system. SMI
storage identification will be skipped.
* Storage identification completed.
* Running HPE NetServer identification...
Normal: System supports the NetServer SNMP agent, adding system type.
* Running HP-UX SNMP identification...
Normal: System does not have the HP-UX SNMP agents installed.
* Running OA Identifier which will discover systems in an enclosure
if the automatic enclosure discovery option for OA is enabled...
Normal: The system is not an Onboard Administrator, skipping automatic
discovery of systems in the enclosure.
* Running XMLReply Identifier which will discover systems in a
rack/enclosure if the automatic discovery option for the container
node is enabled...
* Running iLO Identifier which will discover the server if the
automatic server discovery option for iLO is enabled...
Minor: The system responds to the HTTP request but cannot get the XML
output. It is normal for servers not to get the XML data.
Minor: If the http communication from CMS to target is working, but if it
is found to be slow then try increasing the Default connection
timeout parameter for http in global protocol settings.
* Running p-Class Identifier...
Normal: The system is not a p-Class so skipping p-Class identification.
* Running IPMI protocol identification...
Normal: IPMI protocol not detected so skipping IPMI Identification.
* Running SSH Protocol identification...
Normal: This system has SSH protocol support.
* Running SSH Identification...
Minor: The system cannot be logged in using SSH protocol; check
credentials or check the settings in the SSH configuration file
* Running WS-Man identification...
Major: WS-Management(WS-Man) is globally disabled so skipping WS-Man
identification.
* Running Monarch OA Identification...
Normal: The system is not a monarch OA so skipping monarch OA
identification.
* Checking for System Management Homepage and other HPE web agents...
Normal: The system is not a server, storage or desktop. Skipping the check
for System Management Homepage.
* Running HP Serviceguard Identification...
* Running SNMP System Type manager ...
Normal: No matching SNMP System Type Manager rule for sysObjID was found.
* Running SNMP subtypes identification...
* No additional subtype(s) found from SNMP.
* Resolving DNS names...
Normal: The fully qualified domain name was successfully resolved for the
system.
* Checking if the Node is a Virtual Center...
Normal: Skipping Virtual Center Identifier.
* Running HPE Synergy identification...
* Checking if this system is supported for power monitoring by HPE
SIM...
* HPE SIM power monitoring is not supported.
* Running Virtual Machine Management (VMM) Plug-in Identification...
* Building system relationships...
Minor: The Secure Shell key-based access authentication is not configured
on the system(s).
Minor: System Management Homepage (SMH) is not installed or is not
responding on the system(s).
* Running system Manage Communication diagnosis...
* System identification finished on system.

What could be wrong?

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

KK — Sat, 29 Sep 2018 13:01:48 GMT

Hi Denis,

Thanks for writing to us.

We need to check through the entire logs and a remote session with your system is preferred to check what went wrong.

Request you to log a support case with HPE and we would be happy to help you for issue resolution.

Regards

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Denis_Morozov — Mon, 01 Oct 2018 14:40:54 GMT

But this is possible only if i have support contract for HP SIM, right?

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

KK — Mon, 01 Oct 2018 18:11:18 GMT

Hi Denis,

You can log a case with a HPE ProLiant Server having active warranty/contract.

Inform the issue with HPE SIM and support team will help you.

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Denis_Morozov — Tue, 02 Oct 2018 08:53:20 GMT

I've opened a support case for a server that has support contract (CASE 5332913373) , but unfortunatelly I can't get support.
Engineer says that all valid cases for support are listed in this document https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04272840 and he can't help me on configurational problem.

topic Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM in Server Management - Systems Insight Manager

HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM

Re: HP SIM 7.6 on virtual Windows Server 2016 - cannot detect VCRM